Tracey Justino
Wasaga Beach,ON
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
9
9
years of professional experience
Work History
Senior Clinical Manager
Specialty Health Network
06.2022 - 01.2024
- Developed programs and protocols enhancing clinical effectiveness of nursing and clinical staff; provided leadership and direction to ensure clinical objectives are accomplished.
- Responsible for the continuous, effective operations of all clinical staff directly reporting to position.
- Collaborated with the Director(s) of Clinical services to improve quality of care, strengthen the financial performance of the group; and to improve patient, physician and employee satisfaction.
- Continually monitored, evaluated and refined services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery
- Monitored key performance indicators related, but not limited, to: caseloads and special assignments
- Represented clinical team as a subject matter expert in business development opportunities
- Ensured effective use of resources, anticipating and lead change initiatives to strengthen team and processes
- Identified, developed and implemented processes, metrics and ROPs to support and evaluate the delivery of patient services within the clinical areas.
- Assist with planning, implementation, and coordination of training for new programs, as well as maximized the effectiveness of each team member through further training opportunities as required
- Ensured alignment of staff depending on program needs
Clinical Manager
Specialty Health Network
06.2020 - 06.2022
- Lead, mentored and coached a team of professional nurses
- Ensured prescribing physician needs were customized and met
- Continually monitored, evaluated and refined services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery
- Forecasted and allocated resources to support geographical needs of the program
- Responsible for the planning and coordination of the training of all new staff and to maximize the effectiveness of each individual through further training opportunities as required
- Worked collaboratively with clinical leadership in the development of required operational procedures, work instructions and ensure the team adheres to company policy and procedures
- Established performance standards, drive execution and monitor achievement of all case management activities including all patient, clinic calls and interactions
- Reviewed and approve Case Management expenditures
- Participated as a key member of the clinical leadership team
- Represented case management as a subject matter expert in business development opportunities
- Worked collaboratively with all business units
- Ensured effective use of resources, anticipated and lead change initiatives to strengthen team and case management processes
- Responsible to align all team efforts to deliver high quality customer service, professional and complete adverse event and product complaints recording and reporting
- Acted as a delegate for the Senior Manager, Clinical Services when required
- Responsible to manage and deliver on business objectives defined for the Case Management Team
- Responsible to maximize service delivery by establishing and measuring metrics; speed of answer, service level, abandoned call rate, quality and overall customer experience
- Responsible to drive continuous quality improvement for each team member
- Responsible to identify program improvement suggestions in keeping with Client Marketing Strategy, assisted all teams with delivering success on these strategies
- Participated as required in any client meetings
- Ensure all Adverse Events (AE) and Product Technical Complaints (PTC) are reported immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
Nurse Field Case Manager
Specialty Health Network
04.2019 - 06.2020
- Responsible for a patient and physician/clinic case load
- Acted as the primary resource & contact for patients, physicians, Health Care Professionals and vendors.
- Coordinated & facilitated the client progress from enrollment and throughout therapy
- Ensured thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care were clearly identified and transitioned accordingly
- Provided status updates related to reimbursement; patient training requirements; pharmacy dispensing/delivery/refill requests
- Reported all Adverse Event (AE) and Product Technical Complaints (PTC)
- Promoted communication and coordination between the physicians/pharma/patients/clinic staff and other departments
- Provided in-clinic training & built relationships on behalf of the program
- Worked collaboratively with the Pharma company representatives
- Respected confidentiality, advocated for patients/families to facilitate positive outcomes, and ensure that ethical issues were identified and resolved according to the Canadian Nurses Association Code of Ethics
- Demonstrated commitment to Continuous Quality Improvement
- Maintained high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances
- Assumed responsibility for personal and professional development
Nurse Field Case Manager
Innomar, Adjuvantz
03.2015 - 03.2019
- Responsible for a patient and physician/clinic case load
- Acted as the primary resource & contact for patients, physicians, Health Care Professionals and vendors.
- Coordinated & facilitated the client progress from enrollment and throughout therapy
- Ensured thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care were clearly identified and transitioned accordingly
- Provided status updates related to reimbursement; patient training requirements; pharmacy dispensing/delivery/refill requests
- Report all Adverse Event (AE) and Product Technical Complaints (PTC)
- Promoted communication and coordination between the physicians/pharma/patients/clinic staff and other departments
- Provided in-clinic training & built relationships on behalf of the program
- Worked collaboratively with the Pharma company representatives
- Respected confidentiality, advocated for patients/families to facilitate positive outcomes, and ensure that ethical issues were identified and resolved according to the Canadian Nurses Association Code of Ethics
- Demonstrated commitment to Continuous Quality Improvement
- Maintained high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances
- Assumed responsibility for personal and professional development
Education
Practical Nursing - Nursing
George Brown College
Toronto, Ontario08.1994
Skills
- Effective communication
- Case Management
- Mentorship
- Clinical Leadership
- Managerial Experience
- Clinical Documentation
Languages
English
Native or Bilingual
Timeline
Senior Clinical Manager
Specialty Health Network
06.2022 - 01.2024
Clinical Manager
Specialty Health Network
06.2020 - 06.2022
Nurse Field Case Manager
Specialty Health Network
04.2019 - 06.2020
Nurse Field Case Manager
Innomar, Adjuvantz
03.2015 - 03.2019
Practical Nursing - Nursing
George Brown College
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