Tracey Jansen
Kerwood,Canada
Summary
Detail-oriented Executive Assistant with 21 years of experience in healthcare, specializing in executive support and office management. Proven ability to manage complex schedules, coordinate meetings, and maintain confidentiality. Strong communication and organizational skills contribute to seamless operations and effective team collaboration. Resourceful and dependable, consistently delivering high-quality results in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Assistant
Integrated VP, Medical & Academic Affairs
10.2016 - Current
- Streamlined communication for Vice President by managing phone calls, emails, and inquiries.
- Served as primary contact for stakeholders, ensuring prompt responses and effective interaction.
- Demonstrated adaptability by adjusting to changing priorities while focusing on long-term goals.
- Increased office efficiency through organized filing systems and updated database records.
- Enhanced information flow by liaising between Vice President and other executives or team members.
- Maintained professional image for Vice President's office through polished correspondence and interpersonal skills.
- Coordinated resources and tracked progress to support successful execution of departmental initiatives.
- Handled confidential information with discretion and tact.
Administrative Assistant~ Site Chief, Mental Health Care
St. Joseph's Health Care London
01.2009 - 10.2016
- Provided high-level administrative support to Site Chief, Mental Health Care, and served as Chair, MAC and Director of Medical Quality.
- Resolved complex administrative issues independently while managing all operations of Site Chief's office with strict confidentiality.
- Facilitated communication between Mental Health Care physicians, Medical Affairs, and Department of Psychiatry to enhance collaboration.
- Delivered comprehensive customer service to mental health physician group regarding HR, payroll inquiries, and attendance management.
- Supported various committees associated with Site Chief office, including organization of monthly Physician Leader Meetings.
- Cultivated a positive work environment through effective communication and professional relationship building among colleagues.
Clerical Support~ Occupational Health & Safety Department
Middlesex Hospital Alliance, Strathroy Middlesex General Hospital & Four Counties Health Services
07.2007 - 06.2009
- Created and maintained employee personnel and health files efficiently.
- Monitored and input employee immunization data accurately.
- Executed data entry and filing for all Occupational and Safety forms, including absence, WSIB, and referrals.
Clerical Support~ Human Resources
Middlesex Hospital Alliance, Strathroy Middlesex General Hospital & Four Counties Health Services
06.2004 - 07.2007
- Managed incoming calls related to Human Resources functions, ensuring timely responses.
- Supported payroll, benefits, and pension inquiries while delivering exceptional customer service.
Education
Diploma - Medical Administrative Program
Westervelt College
London, ON01.2004
Skills
- Executive support
- Professional
- Articulate and well-spoken
- Dependable
- Interpersonal communication
- Relationship building
- Time management
- Strong problem solver
- Conflict management
- Critical thinking
- Resourceful
- Process improvements
Languages
English
Certification
Canadian Red Cross Certification - March 2025
Timeline
Executive Assistant
Integrated VP, Medical & Academic Affairs
10.2016 - Current
Administrative Assistant~ Site Chief, Mental Health Care
St. Joseph's Health Care London
01.2009 - 10.2016
Clerical Support~ Occupational Health & Safety Department
Middlesex Hospital Alliance, Strathroy Middlesex General Hospital & Four Counties Health Services
07.2007 - 06.2009
Clerical Support~ Human Resources
Middlesex Hospital Alliance, Strathroy Middlesex General Hospital & Four Counties Health Services
06.2004 - 07.2007
Diploma - Medical Administrative Program
Westervelt College
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