Tracey Gallant
Riverview,NB
Summary
Semi- Retired, Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
Residential Counselor
Alternative Residences Alternatives
11.2008 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Contact Center Representative
Aditya Birla Minacs
11.2008 - 01.2015
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
Home Support Worker
Various Agencies
03.1997 - 10.2008
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
Laboratory Assistant, Laundry Work
The Moncton Hospital
09.1984 - 04.1996
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
Education
Registered Nurse - 2 Years, Didn't Graduate, 1982
Macmaster School of Nursing
Moncton, N.B.05.1984
No Degree - Retail Management Trainee Diploma - 1 Year Course
Holland College
Charlottetown, PE01.1978
High School Diploma -
James Hill High
Miramichi, NB06.1976
Skills
- De-Escalation Techniques
- Boundaries Establishment
- Client Advocacy
- Supply Replenishment
Languages
English
Professional Working
Timeline
Residential Counselor
Alternative Residences Alternatives
11.2008 - Current
Contact Center Representative
Aditya Birla Minacs
11.2008 - 01.2015
Home Support Worker
Various Agencies
03.1997 - 10.2008
Laboratory Assistant, Laundry Work
The Moncton Hospital
09.1984 - 04.1996
Registered Nurse - 2 Years, Didn't Graduate, 1982
Macmaster School of Nursing
No Degree - Retail Management Trainee Diploma - 1 Year Course
Holland College
High School Diploma -
James Hill High
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