Tracey Doell
Saskatoon,SK
Summary
Results-driven customer service professional with over 30 years of experience in building strong client relationships and excelling in fast-paced environments. Proven ability to learn quickly and perform new tasks efficiently, complemented by strong interpersonal skills. Demonstrates a commitment to leadership and thrives both independently and collaboratively. Renowned for punctuality and a dedicated work ethic.
Overview
35
35
years of professional experience
Work History
Server
Courtyard Marriott
Saskatoon , Saskatchewan
11.2024 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Handled money and credit transactions accurately while following company procedures for handling cash and credit payments.
Server
Olive Garden
Saskatoon, Saskatchewan
03.2020 - 11.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained records of transactions made during shift as required by law or company policy.
- Set up tables in between patrons to reduce wait times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Four Seasons Restaurant and Lounge, Parktown Hotel
Saskatoon, Saskatchewan
11.2004 - 03.2020
- Provided superior customer service by accurately administering orders, preparing garnishes and beverages, and handling payments and customer complaints.
- Ensured restaurant cleanliness by completing and following daily, weekly, and monthly cleaning routines.
- Cleared and reset tables promptly to maintain a clean and welcoming dining environment.
- Handled group reservations and ensured successful banquet execution.
Beauty Consultant
The Bay
Saskatoon, Saskatchewan
09.2001 - 04.2003
- Managed ordering and accurate record-keeping of counter supplies and product inventory.
- Conducted product demonstrations, administered facials, and provided makeup lessons and applications.
- Developed a loyal clientele and maintained up-to-date records of regular customers to provide professional and personalized services.
Bindery Assistant
Print West Communications
Saskatoon, Saskatchewan
02.1997 - 06.1999
- Monitored machine operations to ensure quality control and maintained adequate supplies in machinery.
- Inspected, prepared, assembled, and collated books, pamphlets, and other printed materials for packaging and distribution.
- Organized production paperwork for efficient workflow management.
- Ensured compliance with safety regulations when operating machinery.
Supervisor and Cook
Family Pizza
Saskatoon, Saskatchewan
02.1995 - 01.1997
- Trained new employees on company policies, job duties, and performance expectations.
- Supervised staff, including orientation, training, and food handling.
- Prepared and cooked individual orders while maintaining kitchen cleanliness and food quality standards.
- Ensured compliance with restaurant cleanliness standards in the kitchen and work area.
General Manager
Family Pizza
Calgary, Alberta
04.1990 - 11.1992
- Oversaw daily operations of the restaurant, managing all staff aspects including supervision, hiring, training, scheduling, and orientation for 3 store locations.
- Represented the company at new store grand openings and specialty events requiring management presence.
- Completed bank deposits, maintained up-to-date inventory records, and organized and ordered supplies.
Education
Serve It Right Course Is Up To Date
03-2022
Computer Basics Course
Saskatoon Academy of Learning
Saskatoon, SK01-1999
High School Diploma -
Saskatoon Bishop James Mahoney
Saskatoon, SK06-1998
Skills
- Team member support
- Order delivery practices
- Food inspection
- Hostess support
- Daily specials memorization
- Customer service
- Dietary restrictions knowledge
- Professional appearance
- Food safety practices
- Hospitality service expertise
Affiliations
- 24 Hour Easter Seal Relay Saskatoon Sk, participated in and helped organize fundraisers to raise money for Camp Easter Seal programs
- Charity Bingos. Volunteered to help and organize several charity bingos for a variety of charities
References
References available upon request.
Timeline
Server
Courtyard Marriott
11.2024 - Current
Server
Olive Garden
03.2020 - 11.2024
Server
Four Seasons Restaurant and Lounge, Parktown Hotel
11.2004 - 03.2020
Beauty Consultant
The Bay
09.2001 - 04.2003
Bindery Assistant
Print West Communications
02.1997 - 06.1999
Supervisor and Cook
Family Pizza
02.1995 - 01.1997
General Manager
Family Pizza
04.1990 - 11.1992
Serve It Right Course Is Up To Date
Computer Basics Course
Saskatoon Academy of Learning
High School Diploma -
Saskatoon Bishop James Mahoney
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