Tracey Cooper
Edmonton,Canada
Summary
Dependable professional with a track record of success in the field, attention to detail, and a proactive mindset. Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
19
19
years of professional experience
Work History
Team Lead
Health Canada
Edmonton, AB
11.2020 - 10.2023
- Responsible for overseeing and implementing a national initiative to ensure invoices are paid on time by Health Canada to external health care providers.
- Supervise six employees and assist them in reaching national standards through training and ongoing support.
- Develop procedures and a standard operating procedures manual.
- Provide training to client departments.
- Required to be reliable, organized, flexible, and able to solve problems quickly and professionally.
- Provide excellence in customer service by developing professional relationships with clients, such as government employees, doctors, and clinics.
Administration Officer
Health Canada
Edmonton - Vancouver
09.2011 - 10.2020
- Supervise six to eight medical office administration, train, and coordinate work priorities.
- Oversee the running of the public service occupational health clinic to ensure appointments are booked, follow up on medicals completed, and inform client departments of results in a timely manner.
- Working with clients and employing departments to answer questions, or to resolve issues.
- Organize and maintain medical files and the file room.
- Monitor staff in the Care and Custody of Protected Information for compliance.
- Purchase medical equipment and vaccines to support the occupational health team.
- Monitor and maintain inventories of medical equipment and office supplies.
- Authorize purchases for the general operation of the regional office; research and recommend capital purchases; initiate purchase requisitions; prepare, authorize, and submit purchase invoices for processing; prepare and/or verify travel claims; prepare and/or coordinate documentation for cost-recovery services.
- Analyzes and evaluates salary and operating budgets; monitors and makes recommendations on budget allocations and reallocations; recommends corrective measures; reviews, inputs, and records financial transactions; maintains the financial record-keeping system; initiates payments and reimbursements; performs accounts reconciliation; prepares financial reports.
Executive Assistant to the Regional Director
Health Canada
Edmonton, AB
04.2007 - 08.2011
- Provides confidential, executive-level administrative, and support services to the Regional Director.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Monitors the unit’s budget, makes recommendations on budget allocations, processes invoice payments, manages accounting processes, and prepares monthly variance reports.
- Set up meeting and event logistics for senior management and updated calendars.
Administrative Assistant
Health Canada
Edmonton, AB
12.2004 - 03.2007
- Updated and monitored program budgets; consulted, and advised the program manager on budgetary issues.
- Purchasing and acquisitions for program needs, along with financial reporting required for federal government acquisitions.
- Administered federal policies on travel, hospitality, contracting, acquisitions, asset management, information management, and human resources; provided expert advice to staff on policies.
- Monitored the community workplan submission, including report review, and assisted community contacts with workplan requirements.
- Organized and administered program steering and working group meetings for eight (8) committees, including travel, hospitality, and meeting packages.
- Provided secretariat services to eight working groups, such as the preparation of meeting agendas, meeting minutes, and working documents.
- Point of contact for First Nation communities, the University of Alberta, Capital Health and other government departments.
Education
Grade 12 -
McNally Composite High School
EdmontonSome College (No Degree) - Business Administration
University of Alberta - Faculty of Extension
Professional Fund Raising -
BCIT
Skills
- Attention to detail
- Client Service Orientation
- Analytical thinking
- Discretion, Tact
- Initiative
- Leadership
- Organizer
- Planning/Organizing and Monitoring
- Invoice processing
- Employee supervision
- Standard operating procedures
- Client relationship management
- Operational efficiency
- Performance monitoring
- Coaching
- People management
- Work planning
- Problem Solver
- Reliable
- Team player
System Applications
- Microsoft Office Suite: Outlook, Word, Excel, Powerpoint, OneNote, SharePoint
- SAP - Systems, Applications and Products
- PeopleSoft
Timeline
Team Lead
Health Canada
11.2020 - 10.2023
Administration Officer
Health Canada
09.2011 - 10.2020
Executive Assistant to the Regional Director
Health Canada
04.2007 - 08.2011
Administrative Assistant
Health Canada
12.2004 - 03.2007
Grade 12 -
McNally Composite High School
Some College (No Degree) - Business Administration
University of Alberta - Faculty of Extension
Professional Fund Raising -
BCIT
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