Tracey Cassar
Hamilton,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Miller Waste Systems
09.2020 - 05.2024
- Answered multi-line phone system, routing calls, and scheduling pick ups for Niagara Region residents
- Updated, entered, and emailed reports to Niagara Region on a daily basis
- Schedule all commercial customers, set up run sheets and dispatched drivers
- Completed month end for both the Region and Commercial customers
- Completed all month end tasks including running reports, billing, preparing accrual log etc.
- Prepared temporary employee payroll for the agencies on a weekly basis
- Entered employee hours into payroll system (Ceridian) and prepared payroll for fulltime employees on a bi-weekly basis
- Received invoices from vendors, ensure correct billing, enter into software.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
H&S Coordinator/Account Manager
Universal Staffing Inc
08.2014 - 09.2020
- Effectively managed client and candidate relationships through ongoing communications
- Developed and updated company policies, procedures and guidelines regarding compliance with OHSA
- Handled all injuries within our Ontario Branches by completing all WSIB documents
- Spoke to injured employees to advise of our Return to Work Program and set up modified duties
- Monitored all injury claims
- Reviewed and monitored all WSIB statements, including decision letters, accident cost statements, and NEER statements.
Branch Manager
Universal Saffing
07.2008 - 08.2014
- Responsible for the internal hiring, training and discipling of internal employees
- Effectively managed client and candidate relationships through ongoing communications
- Designed job postings and posted on various websites
- Leveraged existing relationships to generate new business
- Cold calling to generate new leads
- Completion of daily, weekly and monthly reports including sales, advertising budgets.
Receptionist/Sales Administrator
Culligan
07.2006 - 07.2008
- Responsible to answer phone and direct calls to appropriate departments
- Entered and batched all slips from route drivers
- Invoiced clients for bottled water and equipment purchases
- Prepared all contracts for sales representitives to bring out to the client
- Keyed in bottled water sales and equipment sales contracts for sales representitives
- Set up all home shows
- Scheduled installation of home equipment
- Updated and completed daily, weekly, and monthly report trackers.
Receptionist/Staffing Co-Ordinator
Universal Staffing Inc
10.2004 - 06.2006
- Created and posted recruitment advertisement through channels including internet and newspaper
- Screened all candidates by performing face to face interviews and reference checks
- Assisted clients by matching candidates to their needs
- Customer service – followed up with all clients on how employees were performing, checked in to see if additional staff was required
- Data entry of newly created files
- Collection and entering of payroll on a weekly basis
- General office duties including; answering the phone, filing, faxing, photo copying, data entry, etc.
Education
High School Diploma -
Georgetown District High School
Georgetown, ONAccounting And Finance
Sheridan College
Brampton, ONSkills
- Excellent organizational skills, able to prioritize tasks effectively
- Solid problem solving skills
- Excellent time management skills with the ability to work under pressure to meet deadlines
- Superior customer skills
- Ability to multi-task
- Data Entry
References
References available upon request
Timeline
Administrative Assistant
Miller Waste Systems
09.2020 - 05.2024
H&S Coordinator/Account Manager
Universal Staffing Inc
08.2014 - 09.2020
Branch Manager
Universal Saffing
07.2008 - 08.2014
Receptionist/Sales Administrator
Culligan
07.2006 - 07.2008
Receptionist/Staffing Co-Ordinator
Universal Staffing Inc
10.2004 - 06.2006
High School Diploma -
Georgetown District High School
Accounting And Finance
Sheridan College
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