Tracey Campbell
Whitecourt,AB
Summary
Dynamic Service Manager with a proven track record at The Whitecourt Automall, excelling in customer service management and problem-solving. Successfully reduced service downtime and optimized inventory management, enhancing operational efficiency. Skilled in employee training and development, fostering a positive team environment while driving business growth through strategic vendor negotiations.
Overview
15
15
years of professional experience
Work History
Service Manager
The Whitecourt Automall
12.2021 - Current
- 4Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Supervise a team of 14 staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Negotiated with vendors to secure best prices for parts and supplies.
Service Manager
Western Auto & Imports
06.2017 - 12.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Food & Beverage Manager
Whitecourt Golf & Country Club
07.2010 - 09.2016
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
Skills
- Positive attitude
- Multitasking and organization
- Problem-solving
- Critical thinking
- Employee training and development
- Customer service management
- Documentation and reporting
- Office administration
- Estimating and quoting
- Inventory management
- Cost estimates
Timeline
Service Manager
The Whitecourt Automall
12.2021 - Current
Service Manager
Western Auto & Imports
06.2017 - 12.2021
Food & Beverage Manager
Whitecourt Golf & Country Club
07.2010 - 09.2016
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