Tracey Burns
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Detail-oriented team player with strong organizational skills. To seek and maintain a part time position that offers professional challenges, utilizing interpersonal and problem solving skills. Customer-focused professional with a successful 30 year career in the service oriented sector. Proactive and meticulous generating optimal customer satisfaction in a busy business environment.
Overview
37
37
years of professional experience
Work History
Office Manager
ChemTECH Environnement Inc.
1990.03 - 2023.07
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Technical Sales Representative
Laidlaw Environmental Services
1986.06 - 1990.02
- Engaged in friendly conversation with customers to better uncover individual needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed a strong rapport with customers to create a positive overall impression.
Education
Diploma - Chemical Engineering Technology
Niagara College
Welland, ON05.1986
Skills
- Organizational Skills
- Excellent multi-tasking ability
- Customer Service and Relations
- Clear oral/written communication
- Professional and Courteous
- Information Protection
- Regulatory Compliance
- Computer Skills
- Problem Resolution
- Teamwork and Collaboration
Timeline
Office Manager
ChemTECH Environnement Inc.
1990.03 - 2023.07
Technical Sales Representative
Laidlaw Environmental Services
1986.06 - 1990.02
Diploma - Chemical Engineering Technology
Niagara College
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