Trace Duggan
Victorville
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Manager
Amazon
06.2022 - 09.2025
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Operated as site incident commander, managing emergency protocols for 1000 employees
- Streamlined inventory management processes to enhance efficiency and accuracy.
- Direct management of 10 salaried managers and over 300 hourly employees
- Led shift planning for entire building performance, with profits exceeding $1 million per day
- Continuous Improvement through projects centered around efficiency and cost, equaling $14 million in savings annually
- Collaborated with cross-functional teams to optimize workflow and reduce bottlenecks.
- Implemented performance metrics to monitor team productivity and service levels.
- Managed conflict resolution between staff, fostering a positive work environment.
- Mentored salaried leaders on operational and professional skills, promoting 6 Area Managers to Operations Managers
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
Area Manager
Amazon
06.2020 - 06.2022
- Oversight of 100 hourly employees, ensuring compliance with safety and productivity metrics
- Completed projects to improve on productivity metrics, improving direct rates by 27% over the course of 2 months
- Mentored hourly employees on operational and professional skills, aiding in promotion of 7 employees from hourly to salary
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Process Assistant
Amazon
11.2019 - 06.2020
- Direct management of 30-50 employees on shift to hit production goals
- Led underperforming employees through coaching
- Worked with managers on production planning
Education
Associates Degree -
Victor Valley College
Victorville, CA06.2025
Skills
- Operational proficiency MS Office applications
- Exceptional Problem-Solving skills
- Analytical and data-driven thinking to drive process improvements, Solution oriented
- Professional demeanor, customer-oriented mentality
- Operations management
- Team leadership
Timeline
Operations Manager
Amazon
06.2022 - 09.2025
Area Manager
Amazon
06.2020 - 06.2022
Process Assistant
Amazon
11.2019 - 06.2020
Associates Degree -
Victor Valley College