Tré Dempsey
Scarborough,ON
Summary
Results-driven management professional with strong focus on team collaboration and achieving organizational goals. Adept at navigating changing needs and fostering healthy work environment. Skilled in coaching, strategic planning, leadership, and effective communication. Known for adaptability, integrity, and commitment to delivering impactful results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Group Manager
TD Insurance, Life & Health
02.2022 - Current
- Implemented Organizational Change Initiatives that resulted in Streamlined Operations, Improved Employee Morale, and Increased Efficiencies
- Drove consistent Year over Year growth in performance KPIs across multiple Lines of Business within the Life & Health Advice Centers space of TD Insurance (Credit Protection + Accident & Sickness OBTM) From Fiscal 2022 - 2023 - 2024
- Expanded mandate to start Fiscal 2025 with the addition of a 3rd LOB under my leadership (Balance Protection Insurance)
- Experienced in Leading Through Change (Learning New businesses: Implement New Leadership & Drive Performance Improvement. Employee Return to Office: Remote to Hybrid, Gradual Office Days Increase. Office Site Closure (Layoffs), Contact Centre Relocation + Merger (Hiring & Training Strategy, Hours of Operation, Scheduling Model)
Team Manager
TD Insurance, Life & Health
12.2018 - 02.2022
- Manage 10-15 Licensed Insurance Advisors. Coaching, training and customer escalation expertise.
- Led employee relations through effective communication, coaching, training, and development.
- Consistently meeting/exceeding business targets for Compliance and Customer Experience rating (LEI)
- LIAC Subject Matter Expert. Developed & Facilitated virtual training during COVID-19 Pandemic (From Full-Time in office to Full-Time Remote work environment. Lead all LIAC new hire training for the full duration of this role. Regularly called upon by partners/leaders to provide clarity, perspective and advice. Go-to person for executive & high-level customer escalations
Life Insurance Advisor
TD Insurance, Life & Health
06.2016 - 12.2018
- Life & Health insurance Advisor. Responsible for both new business sales and existing customer servicing.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Consistently looking for new business opportunities with existing customers to meet sales goals, while simultaneously exceeding compliance and LEI targets
- Training for new hires as well as return-to-work employees on new systems and practices
- Customer escalation handling for myself and peers to alleviate Team Manager workload
Service Associate
TD Insurance - Life & Health
11.2015 - 06.2016
- Insurance Service Associate. Handling inbound customer inquiries for their existing coverage. Proactively looking for new business opportunities and generating internal referrals
- Customer escalation handling
- Approached by leadership to pursue LLQP License and transition to Insurance Advisor, based solely on First Quarter performance
Customer Service Representative
TD Bank
05.2014 - 11.2015
- Day-to-day banking transactions as a Teller. CEI/LEI Champion
- Secure-Desk designate, balancing Cash + Digital transactions daily fo Secure-Desk and Bank Vault closing duties
- Selected by branch management to be reviewed and train peers during Branch Audit due to accuracy, efficiency and compliance knowledge
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
SATEC @ W.A PORTER COLLEGIATE INSTITUTE
Toronto, ON06.2010
Skills
- Proven Ability to Develop Talent, Drive Results and Lead Through Change
- Business Planning & Strategic Thinking
- Sickness & Dismemberment, Credit Protection, Balance Protection)
- Personable with Analytical and Critical Thinking Skills
- Sales Cycle, Customer Service, & Escalation Expert
- Risk Event Remediation
- Knowledgeable across multiple Life & Health Insurance Products (Term Life, CI, Accident, Sickness & Dismemberment, Credit Protection, Balance Protection)
Awards
- 3x All Star Winner: Las Vegas 2016, Vancouver 2021, Miami 2023
- Q1 Fiscal 2025 Legendary Award
Certification
LLQP License: Life + Accident & Sickness Insurance
Timeline
Group Manager
TD Insurance, Life & Health
02.2022 - Current
Team Manager
TD Insurance, Life & Health
12.2018 - 02.2022
Life Insurance Advisor
TD Insurance, Life & Health
06.2016 - 12.2018
Service Associate
TD Insurance - Life & Health
11.2015 - 06.2016
Customer Service Representative
TD Bank
05.2014 - 11.2015
High School Diploma -
SATEC @ W.A PORTER COLLEGIATE INSTITUTE
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