TOYIN THOMAS
Toronto,Canada
Summary
Dynamic and results-oriented manager with a robust background in client relations and customer success strategies. Renowned for delivering impactful results through strategic initiatives and exceptional communication skills. A strong advocate for team collaboration and adaptability, consistently driving the achievement of organizational goals. Expertise in account management and performance optimization enhances the ability to foster long-term client partnerships and elevate overall business performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Partner Success Manager
Goodwill Amity
11.2024 - Current
- Managed a portfolio of 750+ employer accounts, driving engagement, job placements, and long-term hiring partnerships, contributing to sustainable workforce development.
- Built trusted partnerships with HR leaders, hiring managers, and executives across diverse industries, aligning workforce solutions with their recruitment and retention strategies.
- Analyzed employee data to inform business growth strategies, resulting in improved workforce planning and resource allocation.
- Delivered data-driven insights and market analysis to employers, ensuring alignment between job market trends and hiring needs, resulting in a 30% increase in successful placements.
- Proactively collaborated with internal teams to develop and execute tailored talent acquisition strategies, ensuring seamless communication and alignment with employer objectives.
- Consistently recognized for strengthening employer relationships, improving hiring outcomes, and delivering impactful workforce solutions that drive business success.
Sales Analyst
Whytehub Integrated
01.2024 - 10.2024
- Managed a client portfolio with $3M ARR, achieving 94% renewal and 108% Net Revenue Retention (NRR).
- Drove expansion by leveraging capacity planning sessions and project roadmap workshops to deepen platform adoption and uncover upsell and cross-sell opportunities.
- Onboarded and activated 100% of new customers within three months, contributing to platform success and adoption.
- Realization workshops to align business outcomes and articulate realized value, which led to a 30% increase in overall adoption.
Customer Success Manager
Linkup Logistics (Pernod Ricard)
05.2019 - 06.2023
- Managed a portfolio of 50+ client accounts, driving renewals and reducing churn by 25%, while identifying expansion opportunities that increased customer lifetime value.
- Built trusted partnerships with key stakeholders, acting as a strategic advisor to enhance client engagement, drive satisfaction, and improve retention by 30% over six months.
- Spearheaded initiatives to improve customer retention, surpassing renewal and churn reduction targets by exceeding retention goals by 18% through tailored relationship management.
- Recognized for driving exceptional client outcomes, improving engagement metrics, and executing strategic initiatives that contributed to a $500K increase in annual revenue.
Customer Success Analyst
Alma Stores Diageo
06.2015 - 05.2019
- Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
- Delivered precise weekly revenue forecasts with 95% accuracy, adhered to sales processes, and executed a strategic territory plan that exceeded follow-up lead revenue targets by 20%.
- Applied technical proficiency in using CRM software (e.g., Salesforce, HubSpot) to track, analyze, and report on customer success metrics, improving customer retention rates by 25%.
- Developed and executed client advisory strategies that increased customer service ratings by 22%, reinforcing a strong commitment to customer satisfaction and long-term retention.
Education
MSc. - Marketing Communications
University of Birmingham
Diploma - Business Analysis & Project management
Canadian College
07.2025
Skills
- CRM skills: Key Stakeholder Relationship Building, Requirement Gathering and Management, Business Reporting Building, Customer Journey Mapping, Account Planning, Upselling and Cross-Selling, Renewal and Retention Management, Customer Relationship Building and Management Skills, Account Management
- Verbal and Written Communication Skills: Strong Consultative Selling and presentation Skills, Pricing & Negotiation Skills, Problem Solving Skills
- Process and Methodology: Agile/Scrum, Waterfall methodologies, and Big Room Planning
- Knowledgeable in MS Office, Snowflake, Collibra, Power Bi, JIRA, Gainsight, Tableau, JavaScript, and SQL
- Performance analysis
- Customer relationship building
Accomplishments
- Achieved 70%response and tracking by creating a process wjhich enabled my team input their clients interest and tracking it effectively
- Achieved over 100percent increase in target with the effort of my teams through effectively helping with platform
Languages
English
Full Professional
Certification
- Certified Product Management, Product Dive Feb 2023
- Professional Scrum Master I (PSM I), Scrum.org Jun 2023
Timeline
Partner Success Manager
Goodwill Amity
11.2024 - Current
Sales Analyst
Whytehub Integrated
01.2024 - 10.2024
Customer Success Manager
Linkup Logistics (Pernod Ricard)
05.2019 - 06.2023
Customer Success Analyst
Alma Stores Diageo
06.2015 - 05.2019
Diploma - Business Analysis & Project management
Canadian College
MSc. - Marketing Communications
University of Birmingham
HIGHLIGHTS
- Managed strategic engagement with 750+ employer accounts, increasing job placements and fostering long-term hiring partnerships that advanced sustainable workforce development.
- Achieved 94% client renewal and 108% Net Revenue Retention (NRR) by leading value-driven onboarding, roadmap workshops, and expansion strategies across a $3M portfolio.
- Reduced customer churn by 15% and improved retention by 30%, leveraging stakeholder partnerships, tailored engagement plans, and data-driven insights to deliver measurable client success.