Toyin Ogunleye
Toronto,ON
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
10
10
years of professional experience
Work History
Dispatcher
SURE TRACK GROUP
Toronto, Ontario
01.2020 - Current
- Directed dispatching, routing and tracking of 20+ fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 60 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Trained 3 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 50%.
- Went 340 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Received new orders, prepared documentation and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Dispatcher
XPO LOGISTICS
Toronto, Ontario
04.2017 - 12.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over 5 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
Shipping Receiver
Uniselect
Toronto, ON
03.2017 - 06.2019
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day
Overnight Receiving Associate
Lowes Home Improvement
Toronto, ON
01.2017 - 01.2019
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Documented cargo movement such and obtained onward movement data.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
Advanced Diploma - Supply Chain Management
CDI COLLEGE
Toronto, ON2020
Diploma - Data Analytics
YORK UNIVERSITY
TORONTO2019
MBA - Business Administration
UNIVERSITY OF LAGOS
LAGOS2016
Bachelor of Science - DEMOGRAPHY AND SOCIAL STATISTICS
OBAFEMI AWOLOWO UNIVERSITY
LAGOSSkills
- Track Shipments
- Processing Orders
- Strong Computer Skills
- Organizational Skills
- Self-Motivated
- Service Planning
- Detail-Oriented
- Communicate Effectively
- Written And Oral Communication
- Data Management
- Shipping
- Excellent Customer Service
Timeline
Dispatcher
SURE TRACK GROUP
01.2020 - Current
Dispatcher
XPO LOGISTICS
04.2017 - 12.2019
Shipping Receiver
Uniselect
03.2017 - 06.2019
Overnight Receiving Associate
Lowes Home Improvement
01.2017 - 01.2019
Advanced Diploma - Supply Chain Management
CDI COLLEGE
Diploma - Data Analytics
YORK UNIVERSITY
MBA - Business Administration
UNIVERSITY OF LAGOS
Bachelor of Science - DEMOGRAPHY AND SOCIAL STATISTICS
OBAFEMI AWOLOWO UNIVERSITY
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