Toyin Akinmusere
Peterborough
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Jendol Supermarket
09.2021 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Kitchen Supervisor
Good Meal Enterprise
01.2020 - 08.2021
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Developed strong multitasking skills while proficiently handling multiple orders during peak hours.
- Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Supported fellow kitchen staff with timely preparation of ingredients, fostering collaborative work environment.
- Enhanced food presentation by skillfully arranging dishes and garnishes.
Food Server
MAMA CASS
01.2017 - 12.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Supported needs of five(5)- person wait staff who attended to specific needs of countless customers daily for fast food restaurant with social relevancy and intentionality.
Education
High School Diploma -
Ifesowapo/Aboru Senior Secondary School
Lagos Nigeria06.2014
Skills
- Feeding Assistance
- Compassionate Care
- Mobility Assistance
- Client Confidentiality
- Meal Preparation
- Toileting support
- Personal Hygiene Assistance
- Relationship Building
- Strong Ethics
- Daily living assistance
- Housekeeping
Languages
English
Native or Bilingual
Certification
- Take home Naloxone online Training - may 2024
- New life CPR Training - may 2024
Timeline
Sales Representative
Jendol Supermarket
09.2021 - 10.2023
Kitchen Supervisor
Good Meal Enterprise
01.2020 - 08.2021
Food Server
MAMA CASS
01.2017 - 12.2019
High School Diploma -
Ifesowapo/Aboru Senior Secondary School
- Take home Naloxone online Training - may 2024
- New life CPR Training - may 2024
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