Toyah Burke
Toronto
Summary
Results-driven professional with a strong focus on client satisfaction and a proven track record of exceeding sales targets. Highly skilled in sales and communication, consistently identifying opportunities and taking a proactive approach to drive success. Committed to continuously improving marketing and sales strategies, and eager to collaborate with teams to achieve outstanding results. Developed exceptional skills in high-paced, competitive business environments, with a primary focus on driving growth and building strategic relationships. Demonstrates expertise in market analysis and client engagement, ensuring successful project outcomes.
Overview
8
8
years of professional experience
Work History
Business Development Executive
Generis Global Partners
01.2025 - Current
- Conducting 150+ outbound cold calls to senior decision-makers/ C-Suite in targeted industries, gauging interest in attending our business summits within the USA.
- Skilled in leveraging a range of CRM tools, including LinkedIn Sales Navigator, Salesforce, and ZoomInfo, on a daily basis.
- Achieve weekly, monthly, and campaign targets, focusing on call volume, lead generation, and new business development.
- Generate and maintain my own lead pipeline, ensuring continuous outreach for business development.
- Stay informed on industry trends, client needs, and the value propositions for supported products.
- Engage in ongoing training sessions with the Sales Manager, working closely to enhance sales skills and business knowledge.
- Responsible for the achievement of quarterly sales objectives and KPIs, driving overall performance.
Sales Development Representative
CMG Training and Events
06.2023 - 08.2024
- Conducted high-volume cold calling, reaching out to over 100 new prospects daily to drive sales and generate leads.
- Negotiated and closed sales deals with both new and existing clients consistently exceeding monthly targets.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Crafted persuasive sales pitches to communicate value of company products and services.
Sales and Customer Service Representative
SSE Airtricity
11.2022 - 06.2023
- Worked in collaboration with the sales team to achieve collective targets and goals
- Utilized various systems to process orders, handle transactions, and provide information about the company's offerings
- My consistent track record of meeting or exceeding targets highlights my success in high-pressure situations
- Excelled in building and maintaining strong client relationships, resolving and escalating customer issues to ensure high levels of satisfaction
- Monitored and reported on sales performance, identifying opportunities for improvement and growth, and assessed customer needs to provide tailored product recommendations
- Managed and resolved complex accounts to strengthen relationships and drive increased revenue opportunities for the company
Sales and Customer Service Representative
Infosys BPM
03.2017 - 11.2022
- Managed large amounts of inbound calls as the first point of contact for customers sales queries, resolving effectively and efficiently to guarantee positive company experiences
- Handled payments, generated payment plans and logged customer information and data in secure systems, maintaining GDPR compliance
- Participated in regular training and group meetings to maintain up-to-date knowledge on company products
- Promoted to the SME team, responsible for training all new employees over several weeks
- As team lead, I guided groups of new hires and conducted one-on-one meetings with management to ensure I met performance standards
- Promoted to the Customer Assist Team, where I managed sales complaints company-wide and collaborated closely with the operations management team to deliver effective solutions and ensure positive outcomes
- Consistently met and exceeded weekly and monthly sales targets across the company's product portfolio
- Worked both individually and as part of a team to reach targets
Education
Bachelor of Education (Bed) - Primary Education
St Nicholas College
05-2020
QQI level5 - Psychology
Cork College of Commerce
05-2017
Skills
- Lead Generation: Expertise in identifying and nurturing new business opportunities through cold calls, emails, networking, and social selling (eg, LinkedIn Sales Nav)
- Sales Pipeline Management: Proficiency in using CRM tools to manage leads, opportunities, and sales forecasts (Salesforce, Zoominfo)
- Market Research: Ability to identify market trends, customer needs, and competitive landscapes to target the right audience
- Sales Metrics & KPIs: Understanding key performance indicators (KPIs) like sales conversion rates, pipeline health, and revenue forecasting
- Client Relationship Management: Strong interpersonal skills to maintain and expand relationships with key decision-makers at client organizations
- Digital Marketing: Skilled in leveraging digital marketing, email marketing, and social media to drive lead generation, brand awareness, and customer engagement
Timeline
Business Development Executive
Generis Global Partners
01.2025 - Current
Sales Development Representative
CMG Training and Events
06.2023 - 08.2024
Sales and Customer Service Representative
SSE Airtricity
11.2022 - 06.2023
Sales and Customer Service Representative
Infosys BPM
03.2017 - 11.2022
Bachelor of Education (Bed) - Primary Education
St Nicholas College
QQI level5 - Psychology
Cork College of Commerce
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