Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TOWHID ALAM

Toronto,ON

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

15
15
years of professional experience

Work History

General Manager

Staples
05.2021 - Current
  • Drove Year-Over-Year business growth in Multi-Unit Operations while leading with empathy, strategic vision and long term planning.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Provided designate training to new GM's and DM's in the region.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Oversaw successful launch of new service partnership (Bell, Service Ontario, Amazon), coordinating between departments to ensure unified approach and timely delivery.

Sales Manager

Staples
05.2021 - 11.2021
  • In the capacity of Sales Manager at Staples from May 2021 to November 2021, responsibilities encompassed driving sales initiatives and enhancing team performance. This role required close collaboration with General Manager to meet customer needs effectively and achieve sales targets.
  • Implemented strategic sales initiatives that contributed to Tech Services Metrics growth.
  • Enhanced team performance through tailored coaching, targeted training and consistent follow-up.

Retail Manager

Gap Inc
04.2010 - 02.2021
  • Acted as Multi-Unit General Manager, demonstrating leadership and operational expertise across the organization.
  • Exceeded store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

Education

Bachelor of Science -

University of Toronto
Toronto, ON
06.2013

Skills

  • Sales Leadership
  • Business Development
  • Revenue Growth
  • Talent Development
  • Market analysis
  • Loss prevention
  • Budget allocation
  • Leadership and team building
  • Operations management
  • Conflict Resolution

Languages

English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

General Manager

Staples
05.2021 - Current

Sales Manager

Staples
05.2021 - 11.2021

Retail Manager

Gap Inc
04.2010 - 02.2021

Bachelor of Science -

University of Toronto

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TOWHID ALAM