Tovalyn Smith

• Demonstrate leadership, foster a positive working environment

• Provide managerial and clinical leadership direction focusing on quality patient centered care

• Develop hospital governance e.g. policies and procedures to align with best practice standards and guidelines

• Act as an organizational lead regarding Accreditation and quality improvement initiatives

• Improve and maintain operational efficiency in accordance with Health Ontario

• Monitor operational performance within organization ensure clinical performance efficiency and reporting

• Advocate for the nursing profession by ensuring consistency with standards of nursing practice consistent with the College of Nurses of Ontario standards and RNAO evidence-based practice guidelines

• Change agent ensures a supportive work environment that promotes and inspires excellence in nursing care, education and

research

• Manage the pharmacy department, report to Ontario College of Pharmacies and Health Canada any deficiencies.

• Approve and support proposed equipment and designs

• Identify process improvements and drive efficiency

• Develop internal audits to assess processes and program delivery

• Authorize and monitor capital and cash flow budget with financial advisors

• Oversee the coordination, utilization and budgets of resources including human and financial resources

• Planned, managed and controlled the activities for annual planning of projects
• Identified resource requirements, allocating work, recruiting, update performance objectives
• Conducted performance reviews, performance management plans
• Provided technical expertise and direction to staff
• Identified and addressed inefficiencies to achieve effective service delivery
• Developed branch goals and objectives in support of divisional and corporate goals and objectives
• Service level management to ensure section consistently meets or exceeds enterprise service levels and targets
• Responded and actioned appeals resulting from Health Care Benefits entitlement
• Authorized the Health Care payments to vendor or providers up to $50K in value
• Prepared documentation for senior management approval, values up to $12M
• Developed an aggressive, proactive strategy for the program, including targets, evaluation of effectiveness and recommending changes
• Conducted quality reviews in compliance with legislation and policy to ensure quality outcomes
• Developed Quality Review for Foreign Payment Branch
• Developed payment tracking tool for Foreign Payment
• Took corrective action, as required, and monitor continuous improvement of the programs and processes
• Audit department requirements based on work volumes
• Developed and administered operating budget, authorized expenditures and report on variances from approved plan.
• Recommended expenditures outside budget for approval.
• Identified contentious and sensitive service excellence issues and collaborated with internal and external partners

Workplace Safety and Insurance board Toronto, ON

Advanced Practice Nurse November 30, 2015-Nov 2016

• Recognized and coordinated the complex needs of injured persons and their family members
• Traveled through Ontario to assess injured workers
• Reviewed, coordinated and liaised with healthcare professional re: treatment options
• Monitor, approve and coordinate medication coverage
• Monitor, assess for high risk behaviour concerns
• Develop audits to review and ensure safety guardrails are in place for clients
• Assessed for risk factors associated with diagnoses, or continued exposure that influenced delay in recovery and or reintegration and return to work
• Assessed, identified and communicated with case manager to determine personal care allowances
• Handled, assessed, identified and updated case load of vulnerable workers list weekly
• Communicated with healthcare providers to ensure a holistic approach to healthcare management
• Developed health care plan for worker's quality of life/palliative end of life to achieve maximum recovery or death with dignity
• Analyzed worker” accident history and establish health care to promote recovery and/or return to work
• Initiated and participated in home visit to obtain and review medical information with injured persons
• Provided health teaching to workers and family during every point of contact
• Initiated and/or participate in internal and external case conferences
• Managed a specialized caseload of current workers along with surviving spouses

• Review medical records and summarized care.
• Consult with Internal and External Medical Professionals re: injury and workers compensation claims.
• Review and actioned independent medical evaluations.
• Develop and maintain strategic partnerships.
• Research related literature regarding issues at hand.
• Data driven decision making
• Action medically complex, delayed recovery files to promote recovery and return to work.
• Collaborate with case managers, managers, return to work specialists, professional practice and internal physicians, to achieve appropriate practices, decisions, and successful outcomes.
• Identify and communicate barriers to recovery and return to work
• Review, update and clarify all medication in files to eliminate barriers to assist in return to work and recovery.
• Collaborate and communicate with internal and external stakeholders to promote return to work.
• Initiate and maintain communication with internal and external stakeholders in decision making regarding claim management.
• Promote and implement strategies to minimize the risks of medication or substance misuse.
• Provide support including assessments, perform risk-assessments
• Support callers in distress
• Plan and implement strategies to ensure continuous follow-up to meet corporate initiatives.
• Incorporate adult learning principles in facilitating knowledge, coaching, and guidance of injured workers.
• Exhibit effective time management and multi-tasking skills to complete tasks under pressure.
• Demonstrate effective problem solving while maintain profession designation.
• Demonstrate ability to work as a team member or independently.
• Integrate best practice standards

• Oversee daily operations of the Acute, Mental Health and Addictions and Satellite departments, ensuring smooth workflow and timely completion of tasks.
• Apply strong leadership talents and problem-solving skills to maintain organization efficiency and organize workflows.
• Improve patient and family satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Plan, manage and clarify activities and tasks while providing guidance to nurses, occupational therapist,
• Support directors, other site administrators, physicians and other internal and external stakeholders to ensure optimal service delivery
• Monitor and address issues related to incidents, lack of reporting, performances, and resolved situations in a timely manner.
• On site risk manager address crises in collaboration with members of the administrative and senior level/executive teams
• Addressed formal and informal complaints, critical incidents, and employee concerns and ensure appropriate follow-ups are completed.
• Implemented risk management protocols
• Maintain each unit's budget costs particularly to staffing and patient census.
• Assumed front-line duties of infection control, medical and mental health bed flow management
• Maintain a climate conductive for growth and development of staff and excellence in nursing practice
• Work collaboratively with the nurses, interdisciplinary staff, administrator on call, clinical directors, executive on call, chief executive officer and president.
• Liaise with Hamilton paramedic supervisor and surrounding hospitals related to ambulances and wait times in the emergency department
• Encourage and promote teamwork to enhance value, diverse perspectives and leverage them to achieve positive outcomes.
• Foster collaborative relationships to build strong connections with team members.
• Execute effective communications throughout interactions with internal and external partners