Tova Kincade
Paso Robles
Summary
To work for a company that has a purpose and passion for helping others, and that treats clients and employees like family. I come from a strong administrative background, where I've developed skills in organization, communication, and supporting others behind the scenes. But more than that, I've always had a genuine passion for helping people, being someone others can rely on during challenging times.
That’s a big reason why I am currently attending Grand Canyon University to obtain my Bachelor of Science in Psychology degree. I'm passionate about understanding people, supporting their well-being, and being part of a team that makes a positive impact.
Overview
18
18
years of professional experience
Work History
Tasting Room Lead
Stoller Collection, Sextant Estate Winery & Paris Valley Road Winery
05.2022 - Current
- Oversees day-to-day operations in the Tasting room, educates guests about wine, ensuring an excellent customer service experience is met, builds relationships with customers, and manages a team.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Organized and conducted Private Seated Tastings for guests, Distributors.
- Assists with planning special events such as wine tastings, pick up parties and private dinners.
- Conducted staff meetings to review new Wines, Club promotions, and policies.
Service Coordinator
Kennedy Club Fitness
03.2016 - 08.2019
- Managed Membership accounts, Renewals and monthly billings, collections, gift certificates, member disputes and childcare accounts.
- Keep records of customer interactions, transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Construction Loan Manager
Land Gorilla
12.2015 - 03.2016
- Managed Construction Loans, worked with the Lender and Builder to approve disbursement of funds by ordering Inspections, Title, Appraisals.
- Managed 30 Construction Loans.
Assistant Hotel Manager & Group Reservations Coordinator
Madonna Inn
12.2007 - 12.2015
- Customer Service, Hotel Bookings, Online, Expedia, Travelocity Reservations.
- Assist with Marketing, packages and promotions, answer high volume email and phone calls.
- Multiple Line Switchboard Operator trained.
- Group Reservation Coordinator for Weddings, Tours and film groups.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ05.2027
Timeline
Tasting Room Lead
Stoller Collection, Sextant Estate Winery & Paris Valley Road Winery
05.2022 - Current
Service Coordinator
Kennedy Club Fitness
03.2016 - 08.2019
Construction Loan Manager
Land Gorilla
12.2015 - 03.2016
Assistant Hotel Manager & Group Reservations Coordinator
Madonna Inn
12.2007 - 12.2015
Bachelor of Science - Psychology
Grand Canyon University
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