Summary
Overview
Work History
Education
Timeline
Generic

Tova Kincade

Paso Robles

Summary

To work for a company that has a purpose and passion for helping others, and that treats clients and employees like family. I come from a strong administrative background, where I've developed skills in organization, communication, and supporting others behind the scenes. But more than that, I've always had a genuine passion for helping people, being someone others can rely on during challenging times.

That’s a big reason why I am currently attending Grand Canyon University to obtain my Bachelor of Science in Psychology degree. I'm passionate about understanding people, supporting their well-being, and being part of a team that makes a positive impact.

Overview

18
18
years of professional experience

Work History

Tasting Room Lead

Stoller Collection, Sextant Estate Winery & Paris Valley Road Winery
05.2022 - Current
  • Oversees day-to-day operations in the Tasting room, educates guests about wine, ensuring an excellent customer service experience is met, builds relationships with customers, and manages a team.
  • Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
  • Organized and conducted Private Seated Tastings for guests, Distributors.
  • Assists with planning special events such as wine tastings, pick up parties and private dinners.
  • Conducted staff meetings to review new Wines, Club promotions, and policies.

Service Coordinator

Kennedy Club Fitness
03.2016 - 08.2019
  • Managed Membership accounts, Renewals and monthly billings, collections, gift certificates, member disputes and childcare accounts.
  • Keep records of customer interactions, transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Construction Loan Manager

Land Gorilla
12.2015 - 03.2016
  • Managed Construction Loans, worked with the Lender and Builder to approve disbursement of funds by ordering Inspections, Title, Appraisals.
  • Managed 30 Construction Loans.

Assistant Hotel Manager & Group Reservations Coordinator

Madonna Inn
12.2007 - 12.2015
  • Customer Service, Hotel Bookings, Online, Expedia, Travelocity Reservations.
  • Assist with Marketing, packages and promotions, answer high volume email and phone calls.
  • Multiple Line Switchboard Operator trained.
  • Group Reservation Coordinator for Weddings, Tours and film groups.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
05.2027

Timeline

Tasting Room Lead

Stoller Collection, Sextant Estate Winery & Paris Valley Road Winery
05.2022 - Current

Service Coordinator

Kennedy Club Fitness
03.2016 - 08.2019

Construction Loan Manager

Land Gorilla
12.2015 - 03.2016

Assistant Hotel Manager & Group Reservations Coordinator

Madonna Inn
12.2007 - 12.2015

Bachelor of Science - Psychology

Grand Canyon University
Tova Kincade