Tova Jacobsen
Raymond,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Bartender Supervisor
Franworks
10.2014 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in marketing and community outreach programs.
Educational Assistant
Lethbridge School District 51
09.2016 - 03.2018
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Customer Service Representative
SunLife Financial
11.2013 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally for group health and life benefits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor
Boston Pizza
05.2009 - 03.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Completed employee cash-outs and daily bank deposits.
Education
Bachelor of Science - Conservation And Environmental Law Enforcement
Lethbridge Community College
Lethbridge, AB04.2024
Diploma - Natural Resource Compliance
Lethbridge Community College
Lethbridge, AB04.2023
Skills
- Time Management
- Complex Problem-Solving
- Communications Strategies
- Environmental Regulations
Certification
- Possession Acquisition License - Exp. 2028
- Level C CPR and First Aid Training - Exp. 2025
- Defensive Driving Certification - Obtained February 2023
Timeline
Educational Assistant
Lethbridge School District 51
09.2016 - 03.2018
Server/Bartender Supervisor
Franworks
10.2014 - Current
Customer Service Representative
SunLife Financial
11.2013 - 09.2014
Supervisor
Boston Pizza
05.2009 - 03.2013
Bachelor of Science - Conservation And Environmental Law Enforcement
Lethbridge Community College
Diploma - Natural Resource Compliance
Lethbridge Community College
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