Tou Kue Nicholas Her
Elk Grove
Summary
Dynamic DSP Lead at Nor Cal Ground with 7 years of experience in client support and behavior redirection. Proven ability to enhance client independence through tailored care plans and effective collaboration with multidisciplinary teams. Skilled in time management and first aid, ensuring safety and well-being while advocating for client rights.
Overview
7
7
years of professional experience
Work History
DSP Lead
Nor Cal Ground
Sacramento, CA
09.2025 - Current
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Implemented personalized care plans to address specific needs and preferences of clients.
- Monitored client behavior and reported changes to ensure optimal support and safety.
- Collaborated with multidisciplinary teams to develop holistic approaches for client care.
- Trained new staff on best practices for direct support and client engagement techniques.
- Fostered positive relationships with clients through active listening and empathy-driven interactions.
- Maintained accurate documentation of client progress to inform ongoing care strategies.
- Advocated for client rights and needs within community resources and service providers.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
DSP Driver
Reyes Logistics
04.2021 - 09.2025
- Assisted individuals with daily living activities, promoting independence and well-being.
- Implemented individualized support plans to enhance client engagement and satisfaction.
- Monitored client progress and reported changes to ensure consistent care delivery.
- Collaborated with multidisciplinary teams to coordinate services for clients effectively.
- Maintained accurate documentation of client interactions and progress notes for compliance.
- Trained new staff on best practices for supporting clients with diverse needs.
- Advocated for client rights, ensuring access to necessary resources and services.
- Developed recreational activities tailored to individual interests, enhancing social interaction skills.
Box Truck Driver
Manteca Seafood
Manteca, CA
02.2019 - 04.2021
- Ensured compliance with safety regulations during transportation and unloading processes.
- Operated box truck efficiently for timely deliveries of seafood products.
- Conducted routine inspections on vehicle to maintain operational readiness and safety standards.
- Loaded and secured cargo to prevent damage during transit, enhancing delivery reliability.
- Communicated effectively with dispatch to coordinate schedules and address delivery issues.
- Assisted in inventory management by tracking deliveries and reporting discrepancies promptly.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for compliance purposes.
- Trained new drivers on best practices for safe operation of box truck and cargo handling techniques.
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Communicated with Number-member team to report delays in transportation, minor accidents, and arrival of shipments.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
- Followed hand signals and verbal cues from loading crews to maneuver truck into loading and unloading positions.
- Obtained authorizations from shippers and receivers to assess invoices.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
- Maintained complete and accurate logs or reports to document customer locations and distance traveled, using Software.
- Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
Education
High School Diploma -
Monterey Trail High School
Sacramento, CA05.2014
Skills
Route driver
Box truck experience (34 foot)
7 years route driver
Time management
First aid and safety
Behavior redirection
Client support
Timeline
DSP Lead
Nor Cal Ground
09.2025 - Current
DSP Driver
Reyes Logistics
04.2021 - 09.2025
Box Truck Driver
Manteca Seafood
02.2019 - 04.2021
High School Diploma -
Monterey Trail High School