Tosin Oguntimehin

· Handle incoming calls from insured, claimants, or agents regarding first notice of claims or any other claim related questions.

• Answered customer inquiries and provided accurate information regarding products and services.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Provided excellent customer service to resolve customer complaints in a timely manner.

· Ensure excellent services to clients by troubleshooting using Customer Relationship Management Applications and de-escalating problematic customer concerns profering solutions.

· Handling of confidential and time sensitive documentation efficiently

• Identified areas of improvement in customer service processes and suggested changes accordingly.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

· Planned and coordinated successful corporate meetings and promotional events, improve procedures and meet demanding deadlines.

• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.