Tosin Moses
Milton,ON
Summary
A result-oriented Customer Service and Marketing Professional who can drive brand awareness and revenue growth using proven digital marketing strategies, content creation, tactics and tools to target your precise customers. I am a resourceful, knowledgeable, proactive and disciplined individual seeking to utilize and develop my skills and experience to contribute to any organization’s growth. I am committed and enthusiastic about solving complex problems with creative thinking.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (CSR)
Toronto Transit Commission (TTC)
2024.02 - Current
- Provide accurate information about TTC routes, schedules, fares and services to passengers
- Assist customers with purchasing tickets on the Presto Machine
- Utilize clear and effective communication skills to interact with a diverse customer base
House Keeper/Cleaner
Toronto Shine Bright
2024.01 - 2024.06
- Clean and tidy rooms, bathrooms, kitchens, and other common areas
- Dusting vacuuming, sweeping, and mopping floors
- Performing occasional deep cleaning tasks, such as cleaning windows, polishing furniture
Back of the House Associate(Seasonal)
Sport Chek
New Market, Canada
2023.11 - 2023.12
- Responsible for picking and packing orders using a PDT scanner
- Assist with inventory cycle counts to ensure proper inventory numbers
- Loading and unloading of Inventory, stock and supplies as required
- Knowledgeable about products, services, staging and warehouse
Content writer/ Digital Marketer (Remote)
Travelccesories
, UK
2022.05 - 2023.09
- Company Overview: London UK
- Brainstorms new and creative growth strategies through digital marketing
- Plans and executes all web, SEO/SEM, database marketing, social media and advertising campaigns
- Designs, builds and maintains social media presence by creating scheduled content
- Measures and reports the performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)
- London UK
Beauty Advisor/Retail Artiste
Essenza International Ltd
, Nigeria
2017.01 - 2021.03
- Company Overview: Abuja
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers' needs and provide assistance and information on product features
- Welcome customers into the store and answer their queries concerning skincare and makeup products
- Remain knowledgeable on beauty products and brands offered in the store and discuss options
- Regular stock takes and inventory checks and doing other administrative works like sending reports via emails, use of POS terminals for daily business transactions and others
- Abuja
Education
Post Graduate Certificate - Global Business Management
Fleming College
Toronto04.2025
Safe Check Food Handler’s Certificate -
09.2024
First Aid/CPR certificate -
10.2023
Certificate - Digital Marketing
DMSI
01.2022
Certificate - Customer Service
Beauty & Fragrance Ltd
01.2019
BSc - Industrial Chemistry
Olabisi Onabanjo University
Nigeria09.2014
Skills
- Excellent verbal and written communication skills
- Organizational and time management skills
- Ability to analyze and interpret sales, website, and social media statistics
- Knowledge of search engine optimization
- Knowledge of email marketing
- Knowledge of lead generation
- Knowledge of digital marketing methods
- Packaging and picking of orders in the warehouse
- Customer service
- Retail
Timeline
Customer Service Representative (CSR)
Toronto Transit Commission (TTC)
2024.02 - Current
House Keeper/Cleaner
Toronto Shine Bright
2024.01 - 2024.06
Back of the House Associate(Seasonal)
Sport Chek
2023.11 - 2023.12
Content writer/ Digital Marketer (Remote)
Travelccesories
2022.05 - 2023.09
Beauty Advisor/Retail Artiste
Essenza International Ltd
2017.01 - 2021.03
Post Graduate Certificate - Global Business Management
Fleming College
Safe Check Food Handler’s Certificate -
First Aid/CPR certificate -
Certificate - Digital Marketing
DMSI
Certificate - Customer Service
Beauty & Fragrance Ltd
BSc - Industrial Chemistry
Olabisi Onabanjo University