Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tosin Giwa

Milton,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Officer

CIBC
05.2021 - 09.2024
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Customer Support Specialist

S&P Data
11.2019 - 04.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Generated reports to track performance and analyze trends.

Sales Account Manager

Myron Corporation
05.2016 - 10.2019
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Developed and maintained relationships with key accounts, resulting in a 25% increase in sales revenue
  • Conducted market research and analysis to identify new business opportunities and create strategic sales plans
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
  • Negotiated contracts, pricing, and terms with clients to drive profitability and secure long-term partnerships
  • Utilized CRM software to track sales activities, monitor customer interactions, and generate sales reports.

Education

Bachelor of Commerce in Business Management -

Seneca College
08.2016

Skills

  • Microsoft Office
  • Data Entry
  • Customer Service
  • Presentation
  • Interpersonal Communication
  • Problem Solving
  • Team Work
  • Business Software Application
  • Inbound Call Management
  • Account Investigation
  • Payment Processing
  • Documentation And Reporting
  • CRM Software

Timeline

Customer Service Officer

CIBC
05.2021 - 09.2024

Customer Support Specialist

S&P Data
11.2019 - 04.2021

Sales Account Manager

Myron Corporation
05.2016 - 10.2019

Bachelor of Commerce in Business Management -

Seneca College

Similar Profiles

CREATE PROFILE
Tosin Giwa