Tosin Giwa
Milton,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
CIBC
05.2021 - 09.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Customer Support Specialist
S&P Data
11.2019 - 04.2021
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Generated reports to track performance and analyze trends.
Sales Account Manager
Myron Corporation
05.2016 - 10.2019
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Developed and maintained relationships with key accounts, resulting in a 25% increase in sales revenue
- Conducted market research and analysis to identify new business opportunities and create strategic sales plans
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Negotiated contracts, pricing, and terms with clients to drive profitability and secure long-term partnerships
- Utilized CRM software to track sales activities, monitor customer interactions, and generate sales reports.
Education
Bachelor of Commerce in Business Management -
Seneca College
08.2016
Skills
- Microsoft Office
- Data Entry
- Customer Service
- Presentation
- Interpersonal Communication
- Problem Solving
- Team Work
- Business Software Application
- Inbound Call Management
- Account Investigation
- Payment Processing
- Documentation And Reporting
- CRM Software
Timeline
Customer Service Officer
CIBC
05.2021 - 09.2024
Customer Support Specialist
S&P Data
11.2019 - 04.2021
Sales Account Manager
Myron Corporation
05.2016 - 10.2019
Bachelor of Commerce in Business Management -
Seneca College
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