TOSIN ARIORI

Manage a scaled portfolio of 500+ subscription customers, supporting product usage, expansion, and retention across telecom + SaaS-enabled services.

• Increased recurring product/service adoption by 30% through success enablement
• Reduced onboarding time-to-value by 15% with guided activation workflows
• Lowered churn exposure by 20% through proactive health monitoring
• Partner with cross-functional teams to resolve technical barriers quickly
• Deliver consultative check-ins, feature education, and usage insights
• Maintain engagement data and customer health scoring in CRM

Delivered consultative, high-touch sales experiences across three major retailers simultaneously, consistently exceeding upsell and conversion targets.

• Identified customer needs, recommended tailored solutions, and closed in-store sales.
• Ranked among the top performers for sales and customer satisfaction.
• Supported regional campaigns and territory initiatives, contributing to overall revenue growth.

Founded and scaled a B2B/B2C service company by identifying new market opportunities and driving strategic sales growth.

• Prospected and closed contracts with corporate clients and individuals, managing outreach, negotiations, and closing.
• Developed long-term customer relationships through exceptional service delivery, upselling, and repeat business strategies.
• Oversaw operational delivery and vendor partnerships to ensure retention and account expansion.

Owned lifecycle success for 50+ commercial SaaS customers, leading onboarding, value realization, and expansion.

• 40% faster onboarding completion through scalable playbooks
• 25% churn reduction using risk tracking + targeted retention measures
• Drove 35% improvement in feature adoption with tailored coaching
• Facilitated QBRs and objective alignment with key stakeholders

Owned the entire customer lifecycle, from acquisition to onboarding, renewals, and expansion for B2B clients in industrial supply and corporate services.

• Managed a diverse portfolio of SMB and mid-market accounts, ensuring high retention and revenue growth through proactive engagement and personalized solutions.
• Led onboarding and implementation for new clients, reducing time-to-value and accelerating product/service adoption.
• Identified upsell and cross-sell opportunities, driving repeat business and expanding key accounts.

Spearheaded communication programs and digital transformation initiatives, delivering strategic presentations to large groups and decision-makers.

• Fostered strong relationships with institutional stakeholders to drive the adoption of new tools and systems.
• Led curriculum innovation and communication training to boost engagement and program outcomes.