Hi, I’m
Toshali Mandal
Kitchener,Canada
Summary
Experienced in cash handling, customer service, and transaction processing within fast-paced retail environments. Utilizes strong communication skills and meticulous attention to detail to consistently prioritize customer satisfaction and operational efficiency. Proven track record of maintaining accuracy and resolving conflicts smoothly. Dedicated to delivering exceptional service and contributing to the success of the organization.
Overview
6
years of professional experience
Work History
No Frills
Cashier and Customer Service Associate
09.2023 - Current
Job overview
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained newcomers in the POS system
- Operated cash register for cash, check, and credit card transactions accurately.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Built relationships with customers to encourage repeat business.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintain a clean and organized checkout area, ensuring a positive shopping experience.
- Received multiple positive customer feedback and commendations for attentiveness, politeness, friendliness, and efficiency
Arific Business Solutions
Senior Content Writer
06.2021 - 08.2021
Job overview
- Pitched creative ideas for new content series that consistently attracted high levels of engagement from target audiences.
- Mentored junior writers on best practices for crafting effective copy, strengthening overall team performance.
- Developed style guides and templates to ensure consistency in tone, voice, and messaging across all company communications.
- Revamped existing web copy to align with updated branding guidelines, improving overall site cohesion and messaging clarity.
- Streamlined content production processes, resulting in faster turnaround times and increased output.
- Spearheaded a successful blog overhaul, redesigning layout and restructuring categories for improved user experience.
- Researched relevant industry trends to keep content fresh and up-to-date with current market dynamics.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Promoted and marketed works through social media platforms.
- Edited and proofread drafts of articles and other documents.
Submit Core
Content Writer - Technical Writer
11.2020 - 05.2021
Job overview
- Completed thorough research into assigned topics.
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Performed keyword research to optimize content for SEO.
- Utilized feedback from clients and colleagues to improve content quality.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
- Formatted content to adhere to industry-specific style guides.
- Managed a diverse portfolio of clients, adapting writing style to suit their unique needs and preferences.
- Developed comprehensive style guides outlining voice, tone, language usage guidelines which improved overall brand consistency throughout various forms of communication.
- Edited and revised existing content based on analytics, significantly increasing page views and engagement.
Adaired Digital Media
Content Writer
06.2020 - 10.2020
Job overview
- Improved content quality by conducting thorough research and incorporating industry trends.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Formatted content to adhere to industry-specific style guides.
- Coordinated with external contributors to expand variety of content, enhancing audience appeal.
- Leveraged user-generated content to build community and increase engagement, creating more interactive platform.
- Promoted and marketed works through social media platforms.
- Developed and pitched story ideas to editors.
- Presented clients with unique copy options based on overall marketing objectives.
- Linked below is an article written by me: -https://medium.com/@vnaya_education/academic-writing-made-easy-e6ff6860b1d1
Raffles Educity
IELTS Trainer
05.2019 - 03.2020
Job overview
- Understanding all areas of the course syllabus
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
- Organized workshops for students focusing on advanced vocabulary development, grammar accuracy, and idiomatic expressions essential for high-scoring IELTS performance.
- Consistently received positive feedback from students and administrators alike for dedication to student success, adaptability in teaching approaches, and genuine enthusiasm for the subject matter.
- Assisted students in identifying strengths and weaknesses, tailoring instruction to address individual needs for optimal results.
- Provided one-on-one tutoring sessions for students requiring additional support or focused practice on specific IELTS sections.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Facilitated engaging group discussions on various subjects to improve students' fluency and critical thinking skills in English.
- Assigned lessons and corrected homework.
- Ability to communicate effectively with the students and answering their questions.
- Creating mock exams for students and checking the tests.
- Balanced instruction, demonstration and personal work time for optimal student learning.
Vnaya
Online Educator
08.2018 - 04.2019
Job overview
- Was responsible for teaching math and science for junior classes till grade 6, North America.
- Accountable for teaching Higher Grade English which included USA based SATs.
- Developed educational content, along with improving my students' interpersonal skills and behavioral issues with empathy and patience.
- Developed course content based on current industry trends and best practices, preparing students for success in their chosen fields.
- Taking responsibility for various new projects.
- Adapted teaching methods to accommodate different learning styles, ensuring that all students had the opportunity to succeed in the online environment.
- Being always there for my students for any questions they might have.
Education
MCM DAV College For Women, Chandigarh, India
Post Graduate Diploma from Mass Communications and Journalism
07.2017
Department of English And Cultural Studies, Panjab University, Punjab, India
Master of Arts from English Literature and Cultural Studies, American Literature and Cultural Studies
07.2016
MCM DAV College For Women, Chandigarh, India
Bachelor of Arts from Arts, English, Public Administration, Sociology
04.2014
Capt. Amol Kalia Fertilizer Model Senior Secondary School, Naya Nangal, Punjab, India
Grades X and XII
04-2011
Skills
- Leadership
- Interpersonal Skills
- Verbal Communication
- Written Communication
- Independent Work
- Creativity
- Initiative
- Project Management
- Team collaboration
- Money handling
- Reliability and punctuality
- Order taking
- Conflict resolution
- POS system operations
- Refund handling
- Loyalty program promotion
- Data entry
- Microsoft Office
- Computer Proficiency
- Problem Solving
- Attention to Detail
- Troubleshooting
- Root Cause Analysis
- Investigation
- Market Awareness
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Cashier and Customer Service Associate
No Frills
09.2023 - Current
Senior Content Writer
Arific Business Solutions
06.2021 - 08.2021
Content Writer - Technical Writer
Submit Core
11.2020 - 05.2021
Content Writer
Adaired Digital Media
06.2020 - 10.2020
IELTS Trainer
Raffles Educity
05.2019 - 03.2020
Online Educator
Vnaya
08.2018 - 04.2019
MCM DAV College For Women
Post Graduate Diploma from Mass Communications and Journalism
Department of English And Cultural Studies, Panjab University
Master of Arts from English Literature and Cultural Studies, American Literature and Cultural Studies
MCM DAV College For Women
Bachelor of Arts from Arts, English, Public Administration, Sociology
Capt. Amol Kalia Fertilizer Model Senior Secondary School
Grades X and XII
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