Tory Strangways
Nanaimo,BC
Summary
Experienced customer service professional with over 15 years in the automotive industry, including hands on roles in team management, detailing and shop supervision. Known for reliability, and strong work ethic, and a commitment to maintaining high standards of cleanliness and customer satisfaction. Skilled in team coordination, time management, and daily operations oversight. Now seeking a new opprtunity where I can grow, contribute, and find new long-term fulfillment.
Overview
15
15
years of professional experience
Work History
Detail Manager
Harris Oceanside GM
01.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established time frame
- Ensured customer satisfaction by providing excellent service and attention to detail.
- Facilitated smooth operations by managing the day-to-day activities of the team.
- Maintained accurate records of the inventory levels and customer orders.
- Collaborated with other departments to develop best practices for product delivery.
- Managed vendor relationships.
- Wrote and reviewed invoices prior to submitting them for payment processing.
- Conduct regular reviews of staff performance.
- Supervised daily activities to ensure my high standards are met.
- Consistently exceed monthly performance goals, delivering above monthly targets.
Car Wholesaler
JPI
03.2020 - 10.2023
- Created and maintained relationships with vendors, customers and distributors.
- Negotiated pricing agreements with vendors and suppliers.
- Researched industry trends to stay on top of market changes.
- Prepared sales contracts, collect payments.
- Sourced vehicles from other dealer lots, and auctions.
- Selling vehicles, finalizing sales.
Detailer
Precision Detailing
07.2010 - 01.2020
- Maintained detailed records of all services performed.
- Checked for any damage to vehicles interior, exterior before beginning detailing work.
- Driving vehicles to and from workshops to customers workplaces or homes.
- Cleaned and polished vehicles using wax, polishes, detergents, vacuums and other specialized equipment.
- Individual time management.
Education
High School Diploma -
John Barbsy Community School
Nanaimo, BCSkills
- Team management
- Quality assurance
- Inventory control
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Customer relations
- Scheduling and coordinating
- Work Planning and Prioritization
- Self motivation
- Managing operations and efficiency
- Employee training
- Professionalism
Timeline
Detail Manager
Harris Oceanside GM
01.2023 - Current
Car Wholesaler
JPI
03.2020 - 10.2023
Detailer
Precision Detailing
07.2010 - 01.2020
High School Diploma -
John Barbsy Community School
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