Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tory Denboer

Ottawa,ON

Summary

Dynamic leader with a proven track record at Kanata Honda, adept in operations management and staff development. Excelled in customer relationship management, boosting referrals and repeat business. Skilled in inventory control and strategic planning, achieving consistent sales targets. Demonstrated team leadership expertise, fostering strong client and team relationships.

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

2025
2025
years of professional experience

Work History

Car Salesperson

Kanata Honda
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Ski Shop Manager

Dawn To Dusk Home Sales
  • Improved employee retention by maintaining open communication channels between employees and management.
  • Increased customer satisfaction by providing personalized ski equipment recommendations and fittings.
  • Managed financial aspects of the business, including budgeting, expense tracking, and revenue forecasting for maximum profitability.
  • Reached sales targets consistently by motivating staff through incentives such as commissions or bonuses based on performance.

Assistant General Manager

Craft Beer Market
05.2024 - Current
  • Processed cash transactions with precision.
  • Motivated, trained, and coach employees to maximize performance.
  • Partnered with General Manager to execute marketing strategies enhancing brand visibility and boosting revenue.
  • Elevated satisfaction levels by swiftly addressing and resolving concerns.
  • Weekly schedule for 50 + employees and helping with BOH schedule when needed.
  • Assist with financial forecasting (P&L, Sales, Budgets, labor, etc)
  • Lead and develop hourly and salary tean

Assistant General Manager

3 Brasseurs
07.2023 - 01.2024
  • Assist with financial forecasting (P&L, Sales, Budgets, etc.)
  • Assist the General Manager with Overall Restaurant operations;
  • Train, coach and utilize corrective action when necessary;
  • Oversaw team activities during shifts to ensure seamless collaboration between managers and kitchen workers.
  • Fostered and strengthened connections with local communities.
  • Oversee inventory, quality and safety;
  • Payroll and scheduling for FOH and BOH;
  • Lead and develop the hourly and salary team

Assistant General Manager

Mill Street Brewery
07.2021 - 07.2023

  • Overseeing restaurant staff performance, ensuring quality dining.
  • Prepare shift schedules
  • Process payroll for all restaurant staff
  • Arrange for new employees’ proper onboarding (scheduling training and orientation )
  • Supervise 45 employees providing all coaching mentorship and performance evaluations
  • Control costs and expenditures through detailed analysis of appropriate purchasing and inventory.
  • Placed liquor and beer orders in accordance with established inventory levels and budgets

Education

Smithers Secondary
Smithers, BC

Skills

    Some of my highlighted skills :

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Training and development background
  • Employee scheduling
  • Customer relationship management (CRM)
  • Budget control
  • Business development
  • Human resources
  • Strategic planning skill

Languages

English
Native or Bilingual

Timeline

Assistant General Manager

Craft Beer Market
05.2024 - Current

Assistant General Manager

3 Brasseurs
07.2023 - 01.2024

Assistant General Manager

Mill Street Brewery
07.2021 - 07.2023

Car Salesperson

Kanata Honda

Ski Shop Manager

Dawn To Dusk Home Sales

Smithers Secondary
Tory Denboer