Overview
Work History
Education
Skills
Languages
Timeline
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TORRI JACOBS

Hamilton

Overview

3
3
years of professional experience

Work History

Senor Manager

Ultimate Painting Company
01.2024 - Current
  • Manage multiple painting crews across various job sites, ensuring project timelines, quality standards, and safety protocols are consistently met.
  • Act as primary client liaison — coordinating meetings, providing estimates, addressing concerns, and ensuring overall customer satisfaction throughout each project.
  • Oversee payroll, hiring, and HR processes, including onboarding, performance management, and conflict resolution to support a productive, professional team environment.

Digital Support and Sales Manager

InSocial
07.2023 - Current
  • Provided multi-platform customer support and community management, including social media, review sites, and phone inquiries, ensuring brand-aligned communication and timely responses.
  • Managed and collaborated with internal teams on content strategy, posted to platforms as needed, and conducted final content reviews to maintain consistency and quality across client deliverables.

Senor Inside Sales Account Rep and RMA Specialist

StarTech.com
09.2022 - Current
  • Led inside sales initiatives across UK and EU markets at StarTech.com, exceeding revenue targets and driving 5% growth in managed accounts through strategic planning, partner engagement, and cross-functional collaboration.
  • Managed large sales territories with limited resources while supporting global teams, contributing to international sales support, and technical assistance.
  • Designed and led company-wide learning and development initiatives, including onboarding programs, SOP creation, cross-departmental training resources, and hybrid work culture integration.
  • Trained and coached new hires and peers, offering leadership in both sales and training roles while managing internal team performance and development.
  • Directed and streamlined return merchandise processes, ensuring timely and accurate handling of products, while training and guiding the team on efficient workflow management and best practices.

Education

Philosophy and the Sciences - Phycology

University of Edinburgh
08.2021

Bachelor - Criminology

Sir Wilfrid Laurier University
Bradford, ON
04.2017

Ontario SecondarySchool Diploma (OSSD) -

McNab Secondary School
Hamilton, ON
06.2015

Skills

  • Microsoft 365: Word / Excel / Powerpoint /Teams
  • Cross-functional collaboration
  • Operations management
  • Strategic planning
  • Organizational improvement
  • Resource allocation
  • CRM (Customer Relationship Management)

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Senor Manager

Ultimate Painting Company
01.2024 - Current

Digital Support and Sales Manager

InSocial
07.2023 - Current

Senor Inside Sales Account Rep and RMA Specialist

StarTech.com
09.2022 - Current

Bachelor - Criminology

Sir Wilfrid Laurier University

Ontario SecondarySchool Diploma (OSSD) -

McNab Secondary School

Philosophy and the Sciences - Phycology

University of Edinburgh

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TORRI JACOBS