Torres Li
Beijing
Summary
Goal-oriented manager with distinguished experience in Aviation Industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Business Director
Pratt & Whitney
06.2022 - Current
- Planning and implementing sales strategy.
- Lead the Customer Focus Team in managing sales and support services for commercial airlines including robust relationship development and account management.
- Identifying market opportunities.
- Establishing rapport with customer to grow business backlog and market share.
Field Service Senior Manager
Pratt & Whitney
06.2021 - 06.2022
- Build and maintain relationship with CAAC and Regional Administration as technical interface
- Front-line leadership in support of operation and maintenance for Qingdao Airlines, ICBC Leasing, CMB Leasing, Eyebright Financial Leasing, Xiamen Airlease, Dragon Aviation Leasing and JIC Leasing.
Field Service Representative
Pratt & Whitney
01.2019 - 06.2021
- Providing on-site comprehensive technical and operational program support to improve and sustain the customer satisfaction with maintenance and operation of GTF PW1100G engine.
- Support Field Service Senior Manager to deal with major event with Airlines customer including engine troubleshooting, modification and technical management.
Customer Service Officer
Rolls-Royce
12.2015 - 12.2018
- As programme management lead, responsible for new products Entry Into Service (Trent 700 and Trent XWB), mobilize internal departments to provide appropriate preparatory support by collecting customers' requirements.
- Support and manage the workstreams of aftermarket services. for HNA Group, China Airlines and Sichuan Airlines.
Aircraft Troubleshooting Engineer
AMECO
04.2011 - 10.2015
- Manage and monitor major technical issues and key modifications across A330 fleet in Air China.
- Join in National Special Flight Team，responsible for dispatching president's aircraft and scheduling modification programme.
Education
MBA - Aviation in Finance
Embry-Riddle Aeronautical University
Daytona Beach, FL10.2021
No Degree - Aircraft Financing And Leasing
ISTAT University
Daytona Beach, FL05.2021
Bachelor of Science - Aviation Engineering Management
Civil Aviation University of China
Tianjin07.2011
Skills
- New Business Development
- Sales Reporting
- Sales Targeting
- Contract Management
- Customer Portfolio Management
- Customer Service
- Aftermarket Sales
- Account Management
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
- ISTAT University - Aircraft Leasing and Financing Certificate
- Project Management Professional Certificate
- FAA Airframe & Powerplant Certificate
Timeline
Customer Business Director
Pratt & Whitney
06.2022 - Current
Field Service Senior Manager
Pratt & Whitney
06.2021 - 06.2022
Field Service Representative
Pratt & Whitney
01.2019 - 06.2021
Customer Service Officer
Rolls-Royce
12.2015 - 12.2018
Aircraft Troubleshooting Engineer
AMECO
04.2011 - 10.2015
MBA - Aviation in Finance
Embry-Riddle Aeronautical University
No Degree - Aircraft Financing And Leasing
ISTAT University
Bachelor of Science - Aviation Engineering Management
Civil Aviation University of China
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