Tori Lyn Evans

• Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
• Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
• Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
• Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.
• Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Opened West Hollywood and the H Wood Group's most prestigious endeavor, a members club entitled The Bird Streets

Club. Extreme fine dining steps of service.

Had to memorize extensive menu items and constantly be tested on the menu, both drink and

food. Dealt with a-list clients and celebrities in a professional manner.

• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

This is a Members club, therefore had to address each client by name upon their arrival. Had to

• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

memorize over 300 members names and drink orders. Curated a "regulars" vibe whilst dealing

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

with elite members professionally.

• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.

• Toast computer system trained, manage customers effectively, fine dining knowledge, had to remember extensive recipes for drinks, required me to stay on my toes 24/7, major multitasking and delegating duties.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Aloha/Micros computer system trained, manage customers effectively, had to deal with rude customers professionally, had to remember extensive recipes for drinks, required me to stay on my toes 24/7, had to be trusted to count money and required communication skills.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Required extreme organization, verbal communication skills, phone communication skills, computer skills, efficiently performed tasks given, composed professional emails, time management, and various random tasks.
• Contact: Tony Cohen 310-721-7315

• Required extreme confidentiality and trust, extreme organization, verbal communication skills, phone communication skills, computer skills, efficiently performed tasks given, composed professional emails.
• Contact: Richard Dickinson 747-283-9940

• Required extreme organization, verbal communication skills, phone communication skills, computer skills, efficiently performed tasks given, composed professional emails, supported my sales rep, created excel spreadsheets and created denial/approval letters for company.
• Contact: Richard Dickinson 747-283-9940