Torie Torgerson
Spruce Grove,AB
Summary
Highly motivated hospitality professional with extensive experience in front-of-house management, customer service, and banquet coordination. Adept at building strong relationships with guests and staff while ensuring smooth operations. Proven expertise in staff training, menu management, and point-of-sale system operations. Dedicated to maintaining the highest standards of food safety and sanitation while delivering memorable guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant FOH Manager / Shift Lead / Server
Alexander's Restaurant &Lounge
Stony Plain, Alberta
04.2024 - 12.2024
- Oversaw staff scheduling, training, and daily task delegation to enhance team efficiency and maintain a high level of professionalism.
- Assisted in onboarding and mentoring new team members to uphold company policies and service quality.
- Conducted regular table touchpoints to gather guest feedback, address concerns, and improve overall satisfaction.
- Collaborated with kitchen staff to address guest allergies, dietary restrictions, and special requests, ensuring personalized and safe dining experiences.
- Informed guests about daily specials, signature dishes, and wine pairings to promote upselling opportunities.
Server/Bartender/Banquet Bartender
The Links @SpruceGrove
Spruce Grove, AB, Alberta
04.2024 - 11.2024
- Provided exceptional service to guests in restaurant and banquet settings, ensuring a positive and memorable experience.
- Enforced responsible alcohol service by checking IDs and monitoring guest consumption per provincial guidelines.
- Addressed guest inquiries and resolved complaints professionally, maintaining a calm demeanor in high-pressure situations.
- Assisted in the planning and execution of private events, including setup, service coordination, and teardown.
- Maintained comprehensive knowledge of menus, promotions, and daily specials to enhance guest interactions and sales.
- Processed cash, card, and POS transactions accurately, adhering to company policies for financial accountability.
- Built strong rapport with patrons, driving repeat business and fostering customer loyalty.
Education
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, ABSkills
- Hospitality Service Expertise
- Professional Appearance and Communication
- Banquet & Event Coordination
- Relationship management, Conflict Resolution & Guest Relations
Certification
- ProServe (2023-2028)
- Reel Facts (2023-2028
Timeline
Assistant FOH Manager / Shift Lead / Server
Alexander's Restaurant &Lounge
04.2024 - 12.2024
Server/Bartender/Banquet Bartender
The Links @SpruceGrove
04.2024 - 11.2024
High School Diploma -
Spruce Grove Composite High School