Tori Sheridan
Benicia
Summary
Detail-oriented and personable professional with extensive hands-on experience in dynamic customer service environments. Demonstrated expertise in managing high-volume transactions and streamlining daily operations with exceptional precision and organization. Strong interpersonal and communication skills developed through direct customer engagement, fostering positive relationships and effective problem resolution. Equipped with a keen understanding of process efficiency, compliance, and a strong sense of urgency, ready to leverage these strengths in a public safety dispatcher role.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Benicia, USA
09.2023 - Current
- Took care of the customers and fulfilled the company’s expectations by staying consistent and hardworking.
- Upholding the company’s qualities expectations while holding others accountable to the standards and beliefs of the company.
- Built relationships with customers, creating a coffee house environment.
- Maintained regular and consistent attendance and punctuality.
Customer Service
In-n-out
Pleasant Hill, USA
05.2020 - Current
- Effectively executed the company’s values and upholding their great reputation with customer satisfaction.
- While challenging issues arose, critically thinking and negotiating solved the issues.
- Utilizing problem solving skills, problems were handled it without any issues.
- Learned how to execute the jobs requirements, resulting reaching the highest level.
- Provided excellent customer service to the customers in another way while upholding the company’s quality standards.
Shift Lead
Jamba
Lodi, USA
12.2020 - 05.2022
- Oversaw the operation using time management and problem solved any issues that arose.
- Oversaw the crew and adapted to any scheduling problems that arose while simultaneously checking inventory and placing the order.
- Led and coached new team members one on one and helped their development.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Business Administration
W. P. Carey School of Business, Arizona State University
Tempe, AZ05-2025
Associates of Arts - Business
San Joaquin Delta College
Stockton, CA12-2022
Skills
- Microsoft Word
- Beginner Excel
- Problem solving
- Planning
- Time management
- Problem-solving
- Exceptional customer service
- Active listener
- Decision-making
- Efficient multitasking
Skills And Activities
English, Microsoft Word, Beginner Excel, Problem solving, Student Council, Planning, Learning new skills
Leadership Experience
- ASB Treasurer, ASB, Liberty Ranch High School, 08/19-06/20, Managed and led a group to create and execute plans for the senior sendoff rally. Coordinated projects for the winter formal.
- Shift Lead, Jamba, 09/21-05/22, Oversaw the team and ensured store operations were maintained.
Timeline
Barista
Starbucks
09.2023 - Current
Shift Lead
Jamba
12.2020 - 05.2022
Customer Service
In-n-out
05.2020 - Current
Associates of Arts - Business
San Joaquin Delta College
Bachelor of Arts - Business Administration
W. P. Carey School of Business, Arizona State University