Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tori Pritchard

Fort Saskatchewan,Alberta

Summary

Dynamic leader with 8+ years of experience in retail and customer service, excelling in large team management and brand promotion. Passionate about enhancing knowledge in animal behavior and care through shadowing new colleagues and aiding the team in consistent innovation. Exceptional skills in POS systems and active listening, consistently improving both customer and team experiences.

Overview

9
9
years of professional experience

Work History

District Lead/Promotions Manager

Supplement King
Edmonton, Alberta
03.2021 - Current
  • Coordinated district operations, including sales, customer service, personnel management, and administrative functions.
  • Managed all aspects of district sales activities such as recruiting, training, coaching and motivating over 60+ staff in Edmonton and surrounding area.
  • Monitored financial performance of the district and identified areas for improvement.
  • Developed promotional campaigns that increased brand awareness among target audiences.
  • Created promotional materials such as flyers, posters, banners and signage through Canva.
  • Scheduled and participated in promotional activities including demonstrations of product in gyms, trade shows and public events.
  • Oversaw all aspects of event planning from start to finish, including logistics coordination and vendor management, during grand openings and large sales events.
  • Identified and signed local influencers that helped to promote the company's products and services.
  • Met with local community partners to create and solidify relationships for collaborative giveaways and new customer reach
  • Encouraged team to achieve monthly targets in community outreach efforts

Cashier

Superstore
Edmonton, Alberta
04.2020 - 03.2021
  • Handling debit/cash transactions
  • Overall providing excellent customer service to ensure a quality shopping experience
  • Upheld superior standards of work station sanitation in accordance with pandemic guidelines

Server/Bartender

Smoky Lake Golf Course
Smoky Lake, Alberta
04.2019 - 08.2019
  • Maintained knowledge of rotating menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled cash/debit transactions while being responsible for till balancing and cash drops
  • Provided exceptional service to high volume of daily customers in-house and on golf course

Store Clerk

#7 Food Store
Smoky Lake, Alberta
08.2015 - 08.2018
  • Processed customer payments accurately and efficiently.
  • Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
  • Organized store shelves and coolers according to owner's merchandising policies
  • Received incoming shipments of products from vendors or suppliers.
  • Conducted daily audits of the sales floor and backroom areas for cleanliness and organization.

Education

Bachelor of Science - Animal Health

University of Alberta
Edmonton, AB
06-2025

High School Diploma -

H. A. Kostash
Smoky Lake
06-2018

Skills

  • Brand Promotion
  • Large Team Management
  • Proficient in POS Systems and Bank Deposit Procedures
  • Top 5% Sales Performer in High-Pressure Environment
  • 8 Years Retail/Customer Service Experience
  • Three Years of Leadership Experience
  • Strong Basis of Active Listening and De-escalation Techniques
  • Basic Understanding of Pet Communication Signals Through University Courses

References

  • Sean Storey, Regional Manager of Supplement King - 780-914-8529
  • Danielle Sutton, Staff Coordinator of Supplement King - 780-201-5887
  • Jayshon Riley, Social Media Manager of Supplement King - 780-680-6714

Timeline

District Lead/Promotions Manager

Supplement King
03.2021 - Current

Cashier

Superstore
04.2020 - 03.2021

Server/Bartender

Smoky Lake Golf Course
04.2019 - 08.2019

Store Clerk

#7 Food Store
08.2015 - 08.2018

Bachelor of Science - Animal Health

University of Alberta

High School Diploma -

H. A. Kostash
Tori Pritchard