Summary
Overview
Work History
Skills
Languages
Timeline
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Hannan Tori Ozsen

Toronto,ON

Summary

Detail-oriented professional with exceptional social skills, communication abilities and well-organized mentality. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks Coffee Company
02.2022 - Current
  • Maintaining calm, professional demeanor in fast-paced environments, quickly addressing customer needs, resolving inquiries, and de-escalating challenges.
  • Establishing legendary customer experiences, cultivating a warm, welcoming environment and building positive rapport with new and regular customers alike.

Salon Manager

Yonge Hair Salon
08.2020 - Current
  • Assisting clients during consultation and recommending stylists, services, and products based on their needs.
  • Answering over 50 phone calls a day to support stylists with details, and to guide customers to corresponding services.
  • Maintaining a clean environment per COVID-19 guidelines for both clients and stylists, keeping track of all salon supplies and inventory.

Cashier

Metro Supermarket
11.2018 - 06.2019
  • Fulfilled company’s defined customer experience by maintaining friendly and customer focused approach.
  • During low volume times, ensured aesthetic quality of Metro Supermarket was upheld by restocking, cleaning, and creating displays.

Skills

  • Project Management
  • Client Needs Assessment
  • Excellent Memory
  • Process and Materials Monitoring

Languages

Fluent in English, Turkish, and Korean

Timeline

Barista

Starbucks Coffee Company
02.2022 - Current

Salon Manager

Yonge Hair Salon
08.2020 - Current

Cashier

Metro Supermarket
11.2018 - 06.2019

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Hannan Tori Ozsen