Tori Mclachlan
Waldheim,Canada
Summary
Dynamic professional with a diverse skill set, including strong interpersonal agility. At Saskatoon Landscape and Garden Center, I enhanced customer experiences through expert plant care advice and effective promotional sales strategies, consistently driving customer satisfaction and loyalty. Detail-oriented and proactive, I excel in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Plant Maintenance
Saskatoon Landscape and Garden Center
Saskatoon, Saskatchewan
05.2025 - Current
- Conducted daily quality assurance checks on plants to ensure optimal health.
- Maintained a clean and organized garden center, including watering and pruning plants.
- Assisted customers with selecting and purchasing plants, promoting positive experiences.
- Responded promptly to customer inquiries regarding product pricing and availability.
- Recommended merchandise and helped customers locate or obtain items as needed.
- Performed regular maintenance tasks, including weeding, fertilizing, and organizing shelves.
- Provided expert advice on plant care and gardening techniques to enhance customer knowledge.
Front Counter Clerk
The Great Canadian Bagel
Saskatoon, SK
09.2019 - 11.2019
- Ensured all food items were fresh and prepared in accordance with health standards.
- Assisted team members during peak hours to maintain service efficiency.
- Warmed greeted customers and took orders efficiently, enhancing overall dining experience.
- Completed routine cleaning tasks, including washing dishes and mopping floors.
- Used POS system for accurate transaction processing and customer payments.
- Replenished condiment stations and organized food preparation areas as needed.
- Provided product recommendations based on customer preferences to drive sales.
- Handled daily operations of deli counter, ensuring adherence to company guidelines.
Cashier/Gas Attendant
Co-op Gas Station and Hardware store
Milestone, SK
08.2015 - 11.2015
- Executed routine maintenance tasks for gas station operations, ensuring cleanliness of restrooms and parking areas.
- Managed cash register operations with precision, guaranteeing accurate transaction processing.
- Processed customer payments promptly and issued receipts without delay.
- Activated fuel pumps to dispense gasoline or diesel to specified levels efficiently.
- Stocked convenience store shelves to align with customer demand and preferences.
- Monitored inventory levels for food and automotive products to maintain adequate stock availability.
- Verified age requirements for alcohol and tobacco purchases, ensuring compliance with regulations.
- Resolved customer inquiries and issues, enhancing overall service quality.
Commercial Cleaner
Vivian's Cleaning Services
Saskatoon, SK
04.2011 - 06.2011
- Performed comprehensive cleaning duties by dusting surfaces and maintaining equipment cleanliness.
- Executed steam cleaning of carpets and upholstery to eliminate dirt buildup.
- Conducted thorough washing of windows and mirrors to enhance visibility.
- Stripped, sealed, waxed, and polished floors to achieve a high-quality finish.
- Collected and disposed of trash following established guidelines for waste disposal.
- Ensured restrooms were sanitized using effective cleaning agents for health safety.
- Restocked housekeeping carts with necessary supplies to support daily tasks.
- Managed outdoor cleanliness through regular maintenance of sidewalks and parking areas.
Waitress/Hostess
Thomas Cook
Warman, SK
11.2008 - 04.2010
- Provided assistance to host or hostess by managing reservations and greeting guests.
- Ensured high customer satisfaction through attentive service during dining experiences.
- Kept dining room clean by setting up tables and collecting dirty dishes promptly.
- Accurately processed payments with POS system to maintain financial integrity.
- Performed assigned opening and closing tasks, including supply stocking and area cleaning.
- Communicated guest orders effectively to kitchen staff for efficient meal preparation.
- Trained new employees on best practices for service and transaction processes.
- Checked in with customers to gather feedback and address any concerns during meals.
Education
Literacy and adult education - Natural health consultant
Stratford career institute
Saskatoon, SK03.2021
GED - GED
Ignite Adult Learning Corporation
Regina09-2013
Skills
- Strong interpersonal abilities
- Detail-oriented approach
- Proactive mindset
- Promotional sales strategies
- Exemplary customer service
- Diverse skill set
Certification
- Serve It Right, 05/01/22, 05/01/27
- Responsible Service of Alcohol
Personal Information
Willing To Relocate: Anywhere
Timeline
Plant Maintenance
Saskatoon Landscape and Garden Center
05.2025 - Current
Front Counter Clerk
The Great Canadian Bagel
09.2019 - 11.2019
Cashier/Gas Attendant
Co-op Gas Station and Hardware store
08.2015 - 11.2015
Commercial Cleaner
Vivian's Cleaning Services
04.2011 - 06.2011
Waitress/Hostess
Thomas Cook
11.2008 - 04.2010
Literacy and adult education - Natural health consultant
Stratford career institute
GED - GED
Ignite Adult Learning Corporation