Tori Lambert
Arnold's Cove,NL
Summary
Customer-focused professional skilled in enhancing loyalty and satisfaction through consultative techniques tailored to individual needs. Experienced in product merchandising, payment processing, and cleaning procedures. Committed to delivering exceptional service and building strong relationships to exceed customer expectations.
Overview
9
9
years of professional experience
Work History
Trimmer
Icewater seafoods
Arnold's Cove, NL
02.2025 - Current
- Filleted fish using knives, slicers, and trimming tools in processing area.
- Inspected fish for freshness, defects, and contamination before preparation.
- Monitored sanitation standards and cleaned workstations, equipment, and processing surfaces.
- Prepared Merchant Tavern menu items with consistent taste, quality, and presentation.
- Coordinated kitchen service for Merchant Tavern dining room and bar orders.
- Trained new cooks on Merchant Tavern recipes, safety, and station setup.
- Communicated effectively with colleagues across multiple departments.
Chef
The Merchant Tavern
04.2022 - 07.2023
- Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
- Mentored junior chefs in culinary techniques, enhancing collaboration and learning within the team.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Ensured cleanliness and organization in kitchen, achieving top ratings in all health inspections.
- Fostered positive work culture among kitchen staff through open communication and mutual respect.
Retail Sales Associate
Previously Loved Clothes & Things
01.2022 - 04.2022
- Maintained clean, organized store environment to enhance customer shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Monitored the sales floor for potential theft risks and reported suspicious activities to management.
- Trained new employees in sales techniques and store procedures to strengthen team performance.
Sales Associate/Overnight Stocker
Dollarama
09.2019 - 12.2019
- Ensured clean sales floor by straightening and facing merchandise, enhancing shopping experience.
- Volunteered for extra shifts during holidays to support staffing needs and maintain service levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported team members by sharing best practices to enhance store performance.
- Coordinated with daytime staff for smooth shift transitions, reducing downtime from unclean workspaces or supply shortages.
Night Cleaner/Server
Pier 39 Resturant
04.2018 - 09.2019
- Executed extra tasks upon request from supervisors or clients, demonstrating commitment to high standards.
- Supported facility events by preparing spaces, arranging seating, and managing supplies. by preparing rooms, installing decorations, and transporting supplies to create inviting environments.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Ensured customer safety and satisfaction by accommodating individual dietary needs during meal preparation, adhering to allergen protocols and standards.
Education
High School Diploma -
J.M. Olds Collegiate
Twillingate, NLSkills
- Food safety standards
- Sanitation Standards
- Menu Knowledge
- Store operations
- Independent judgment
- Teamwork and Collaboration
- Customer Engagement
Timeline
Trimmer
Icewater seafoods
02.2025 - Current
Chef
The Merchant Tavern
04.2022 - 07.2023
Retail Sales Associate
Previously Loved Clothes & Things
01.2022 - 04.2022
Sales Associate/Overnight Stocker
Dollarama
09.2019 - 12.2019
Night Cleaner/Server
Pier 39 Resturant
04.2018 - 09.2019
High School Diploma -
J.M. Olds Collegiate