Toresa Leighton
Carnduff,SK
Summary
Dynamic and versatile professional with extensive experience in the hospitality sector, notably at Redvers and District Golf and Country Club. Excelled in reducing wait times and enhancing customer satisfaction through expert multitasking and superior customer service skills. Demonstrated proficiency in cash handling and suggestive selling, contributing to a positive and efficient work environment.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Bartender/ Waitress/cook
Redvers and District Golf and Country Club
07.2017 - 12.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
Waitress/Cook
Wawota Village Inn
06.1998 - 07.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Waitress/Bartender
The Silvermoon/The Howl
02.1996 - 06.1998
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Skills
- Suggestive selling
- Customer service expertise
- Patience and tolerance
- Strong multitasking
Languages
English
Certification
I have my Food Safe and Serving it Right
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender/ Waitress/cook
Redvers and District Golf and Country Club
07.2017 - 12.2024
Waitress/Cook
Wawota Village Inn
06.1998 - 07.2017
Waitress/Bartender
The Silvermoon/The Howl
02.1996 - 06.1998
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