Tora Meisinger
Calgary,Canada
Summary
Diligent and outgoing customer service representative with a strong desire to secure a part-time position. Exceptional communication skills and problem-solving abilities utilized in providing excellent customer service. Experienced in handling multiple tasks within a fast-paced environment, ensuring efficient resolution of customer inquiries and concerns. Committed to delivering exceptional service and building positive relationships with customers to drive satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Bartender/ Server
Cattlebaron Steakhouse
Calgary, AB
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Restaurant Hostess
Cattlebaron Steakhouse
Calgary, AB
08.2023 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Prep line cook
Deerfoot Inn and Casino
Calgary, Alberta, Canada
04.2019 - 07.2023
- Grilling, frying, sautéing, soups and salads
- Prepare food for service (eg
- Chopping vegetables, carving meat, preparing sauces)
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
- Followed orders from the head chef to establish productive and timely preparation of meals
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
- Prepared/ served for Banquet style functions for 10-300 people
- Followed health, safety and sanitation guidelines while preparing and serving food
- Ensure food comes out in high quality in a timed and orderly fashion
Concession worker
Calaway Park
Calgary, Alberta, Canada
06.2019 - 10.2019
- Worked with a team to provide stellar service during busy periods and meet customer demands
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs
- Maintained clean, organized workspace according to operational standards
- Handled cash and processed payments, sorting bills, and maintaining records of transactions
- Consistently provided friendly service to promote better customer engagement
- Monitored inventory and notified management of deficiencies or shortages
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations
- Keep the area, equipment and surroundings tidy and organized to comply with cleanliness standards
Education
HIGHSCHOOL DIPLOMA -
Skills
- Attention to details
- Guest Inquiries
- Heavy lifting >50 Lbs
- Quick-learning
- Time management
- Efficient multitasking
- Kitchen equipment operation
- Safe Food Handling procedures
- Cooking and Baking
- Maintain positive and professional approach with coworkers and customers
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Memory retention
- Professional Appearance
- Speed and Efficiency
- Creativity and Innovation
- Cleanliness and sanitation
Awardscertificates
- Employee Of The Month, 03/01/20, Deerfoot Inn
- Breakfast of Champions, 2019, High School
- Calaway Park 'It Pays To Smile', 2019
- Proserve, 08/31/25
- Sellsafe, 08/31/25
Languages
English
Native or Bilingual
Timeline
Bartender/ Server
Cattlebaron Steakhouse
03.2024 - Current
Restaurant Hostess
Cattlebaron Steakhouse
08.2023 - 03.2024
Concession worker
Calaway Park
06.2019 - 10.2019
Prep line cook
Deerfoot Inn and Casino
04.2019 - 07.2023