Tor Johnson
San Diego
Summary
Dependable and service-focused worker motivated to deliver consistent, prompt and courteous service. Reliable, energetic, and eager to make a good impression.
Overview
7
7
years of professional experience
Work History
Server, In-Room Dining Server, Food Runner, Busser
Lilian's at the Inn at Rancho Santa Fe
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained Forbes Standards of Service in a fast paced fine dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pool Technician
Blue Water Pools
12.2021 - 06.2023
- Managed dozens of job sites long term with little to no oversight from employer.
- Independently interacted with customers to ensure maintained satisfaction with service.
- Obtained readings and adjusted chemistry to keep bodies of water clean and sanitized.
- Educated customers in proper pool operation and maintenance.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
Grocery Department Manager
BevMo! Beverages & More
08.2021 - 12.2021
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote an inviting store appearance.
Server
Buddha Bowls
01.2019 - 04.2019
- Prepared ingredients - Mise en Place
- Cooked and prepared orders for customers.
- Took orders
- Checked guests out and handled payments.
- Handled customers' needs in a fast-paced dining experience.
- Dishwashing
- Cleaning house/bathrooms etc.
Courtesy Clerk
Ralph's
06.2017 - 09.2017
- Placed customer items into bags in an efficient manner, using proper techniques to protect delicate items and separate different groups
- Assisted customers with taking merchandise out of the store and loaded items into vehicles
- Placed unwanted items in correct store locations and arranged in an attractive manner
- Informed managers of issues with loss prevention and security
- Responded to customer questions with friendly and knowledgeable answers
- Maintained store areas in a neat and clean fashion for a professional appeal
- Offered exceptional customer service to differentiate and promote the company brand.
Delivery Driver
DoorDash Inc
- Operated a motor vehicle in a safe and efficient manner
- Handled merchandise in accordance with product handling standards
- Resolved customer complaints and adjusted orders
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Bachelor of Arts - Philosophy, Religious Studies
University of California
Santa Barbara, CA06.2023
Skills
- Exceptional written and verbal communication skills
- Courteous, ready to listen, and experienced in dealing with frustrated customers
- Positive and uplifting attitude, extremely sociable and able to make friends with anybody
Timeline
Server, In-Room Dining Server, Food Runner, Busser
Lilian's at the Inn at Rancho Santa Fe
09.2023 - Current
Pool Technician
Blue Water Pools
12.2021 - 06.2023
Grocery Department Manager
BevMo! Beverages & More
08.2021 - 12.2021
Server
Buddha Bowls
01.2019 - 04.2019
Courtesy Clerk
Ralph's
06.2017 - 09.2017
Delivery Driver
DoorDash Inc
Bachelor of Arts - Philosophy, Religious Studies
University of California
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