Topsy Essien
Moncton,NB
Summary
Driven by a results-focused approach, I leveraged exceptional communication and organizational skills at Big Homes Designs and Ideas to cultivate strong relationships, driving client base growth. Demonstrated expertise in multitasking and teamwork by successfully managing projects at Biguncle Construction, enhancing customer satisfaction and retention.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure Project Manager position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Experience Specialist
Anywhere Works
11.2023 - 01.2024
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
- Increased customer retention rate through proactive outreach efforts, including regular check-ins and follow-up communication.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Development Manager
Big Homes Designs and Ideas
09.2019 - 02.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Enhanced the company's profitability by identifying and eliminating inefficiencies in existing business processes.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
Project Manager
Biguncle Construction
06.2014 - 07.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Bachelor of Science - Economics
University of Abuja, Nigeria
Nigeria, Abuja07.2011
Skills
- Exceptional communication
- Sales Support
- Teamwork and Collaboration
- Multitasking
- Organizational Skills
- Decision-Making
Languages
English
Full Professional
Affiliations
- Project Management Institute Member, Member ID 39424801
- New Brunswick Chapter (PMI)
Certification
PMP In-View
Course Work Completed
Timeline
Client Experience Specialist
Anywhere Works
11.2023 - 01.2024
Business Development Manager
Big Homes Designs and Ideas
09.2019 - 02.2023
Project Manager
Biguncle Construction
06.2014 - 07.2019
Bachelor of Science - Economics
University of Abuja, Nigeria
Similar Profiles
Kendall AdairKendall Adair
Client Intake Specialist at Anywhere WorksClient Intake Specialist at Anywhere Works
Deborah AlejandroDeborah Alejandro
CX Associate at Anywhere WorksCX Associate at Anywhere Works
Loren YoungLoren Young
Lex Receptionist at Anywhere WorksLex Receptionist at Anywhere Works
Gaganjot KaurGaganjot Kaur
Customer Service Representative at Anywhere WorksCustomer Service Representative at Anywhere Works
Pierre Paul Jean JacquesPierre Paul Jean Jacques
Warehouse / Delivery Associate at AmazonWarehouse / Delivery Associate at Amazon