Tope Adeola
Welland,ON
Summary
Proactive Senior Business Analyst with extensive experience in requirements gathering, data analysis, and process improvement. Proven success in collaborating with stakeholders and technical teams to deliver efficient, cost-effective solutions. Skilled in project support, strategic analysis, and regulatory compliance, bringing strong communication and documentation abilities to drive business initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
TD Bank
03.2024 - Current
- Gather Requirements: Collaborate with stakeholders to understand their needs and document requirements for projects.
- Data Analysis: Analyze business data to uncover insights and trends that inform decision-making.
- Process Improvement: Assess current processes and suggest improvements to enhance efficiency.
- Project Support: Assist in planning and executing projects, ensuring they stay on track and meet objectives.
- Communication: Serve as a bridge between technical teams and business units, ensuring everyone is aligned.
- Documentation: Create and maintain documentation, including requirements, use cases, and process maps.
- Testing: Help coordinate testing to ensure solutions meet the business needs and function properly.
- Strategic Analysis: Conduct research and analysis to support strategic initiatives and identify new opportunities.
Business Analyst
Royal Bank of Canada, RBC
03.2022 - 03.2024
- Requirements Gathering and Analysis: Work closely with stakeholders to understand business needs, gather requirements, and document them comprehensively. This involves conducting interviews, workshops, and sometimes shadowing sessions.
- Solution Design: Collaborate with IT and development teams to translate business requirements into technical specifications and identify potential solutions that align with RBC’s strategic objectives.
- Process Improvement: Identify and recommend improvements to existing processes, aiming for increased efficiency and reduced costs. This may involve mapping and reengineering workflows or recommending automation.
- Data Analysis: Perform data analysis to support business cases, solution recommendations, and the decision-making process. This may involve working with various data sets, conducting trend analyses, and presenting findings to leadership.
- Stakeholder Communication: Maintain strong communication with stakeholders, ensuring all involved parties are informed about the project’s progress, challenges, and milestones.
- Project Management Support: Assist in project planning, including developing project timelines, identifying risks, and supporting the project manager in delivering projects on time and within budget.
- Testing and Validation: Support the testing phase by creating test cases, conducting user acceptance testing (UAT), and ensuring that solutions meet business requirements.
- Documentation and Training: Develop clear and concise documentation, such as user guides and process manuals, and provide training to end-users.
Business Analyst
Sterling Bank
01.2019 - 03.2022
- Requirements Gathering and Analysis:Collaborate with stakeholders to collect and analyze business requirements specific to banking products and services.
Document functional and technical specifications to guide development teams.
Conduct workshops and interviews with end-users to ensure alignment with business needs.
- Process Improvement:Identify inefficiencies in current banking processes, suggesting improvements for operational efficiency.
Utilize methodologies like Lean Six Sigma to streamline processes and reduce costs.
Support automation initiatives to minimize manual tasks within banking operations.
- Project Management and Coordination:Oversee end-to-end projects related to digital banking, customer experience, or regulatory compliance.
Track project timelines, budgets, and resources, ensuring adherence to Sterling Bank's objectives.
Identify and address project risks, working proactively to ensure successful outcomes.
- Data Analysis and Reporting:Conduct data analysis to support business cases for product development or enhancements.
Create reports and dashboards on key performance indicators (KPIs) for management.
Analyze customer data to identify trends and opportunities for new banking products.
- Stakeholder Management:Maintain strong relationships with internal teams, including IT, marketing, and operations.
Serve as a liaison between technical teams and business units, ensuring clear communication.
Provide regular project updates to senior leadership, presenting findings and recommendations.
- Regulatory Compliance:Ensure banking processes and products comply with CBN (Central Bank of Nigeria) regulations.
Support risk management initiatives by identifying and managing potential regulatory risks.
Document compliance processes to support audits and internal reviews.
- Solution Design and Implementation:Collaborate with IT and development teams to design solutions that meet Sterling Bank's strategic goals.
Conduct feasibility assessments and impact analyses for proposed solutions.
Support User Acceptance Testing (UAT) to ensure solutions align with business and regulatory requirements.
Education
MBA - Business Administration
University Canada West
Vancouver, BC01-2026
Master of Science - Geographic Information Systems
University of Ibadan
Ibadan, Oyo03-2007
Bachelor of Science - Geography
University of Ibadan
Ibadan Oyo03-2004
Skills
- Analytical Skills: Ability to interpret data, identify trends, and solve problems
- Technical Proficiency: Familiarity with SQL, BI tools, and project management software
- Communication Skills: Strong written and verbal communication for engaging stakeholders
- Requirements Gathering: Expertise in documenting business needs and specifications
- Problem-Solving: Skilled in logical reasoning and creating effective solutions
- Project Management: Knowledge of Agile, Scrum, and ability to manage timelines and resources
- Stakeholder Management: Ability to build relationships and manage conflicts
- Business Process Improvement: Skilled in modeling and enhancing workflows
- Business Acumen: Understanding of financial metrics, ROI, and industry trends
- Change Management: Knowledge of change principles for smooth transitions
- Attention to Detail: Precision in documentation and tracking requirements
- Adaptability: Quick to learn and flexible in different environments
- Testing Support: Experience with UAT and quality assurance for solution validation
Languages
English
Full Professional
Accomplishments
- Company: TD Bank, one of the largest banks in North America, serving millions of clients with a wide range of financial products and services.
- Methodology: Leveraged Agile methodology to enhance collaboration and streamline development cycles, ensuring efficient delivery of project phases and continuous improvements.
- Project: Led the implementation of a digital onboarding platform to improve customer experience, automate manual processes, and reduce onboarding time by 30%.
- Timeline/Deliverables: Delivered the project within a 9-month timeline, meeting all milestones, including requirements gathering, solution design, development, testing, and go-live.
- Stakeholders: Worked closely with cross-functional teams, including IT, compliance, product development, and executive leadership, to align project goals and ensure seamless integration with existing systems.
- Responsibilities:Gathered and documented detailed business and technical requirements through stakeholder workshops and interviews.
Designed process flows and created wireframes to visualize the customer journey and ensure alignment with TD Bank’s digital strategy.
Facilitated User Acceptance Testing (UAT) to ensure solution quality and compliance with regulatory standards.
Provided regular updates to senior management and other stakeholders, ensuring transparency and alignment throughout the project lifecycle. - Challenges: Managed stakeholder expectations in a rapidly changing regulatory environment and addressed technical challenges related to integrating the new platform with legacy systems, ensuring project goals were met without compromising timelines.
Certification
Certified Business Analysis Professional (CBAP) – by IIBA
Scrum Master Certified (SMC) ID 1039798- Scrumstudy
Software
JIRA / Confluence, Microsoft Visio, Microsoft Project, Salesforce, SAP, Balsamiq, Microsoft Teams, Zoom, WebEx, SharePoint, HP ALM
Timeline
Senior Business Analyst
TD Bank
03.2024 - Current
Business Analyst
Royal Bank of Canada, RBC
03.2022 - 03.2024
Business Analyst
Sterling Bank
01.2019 - 03.2022
MBA - Business Administration
University Canada West
Master of Science - Geographic Information Systems
University of Ibadan
Bachelor of Science - Geography
University of Ibadan
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