Tooba Shaikh
Seeking Job In Customer Service
Toronto,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
TurboTax
Toronto, ON
04.2023 - 05.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to customers.
Internship -Digital Ventures
The Disability Channel
Toronto, ON
04.2022 - 07.2022
- Designed and presented social media campaign ideas for Instagram.
- Worked with assigned team on a pitch to create a mini series for Youtube on PSWs (personal support worker).
- Developed and created independent stories for podcast.
- Filmed scenes for pacing, entertainment value and continuity, trim shots and edit content.
Volunteer Work
Urdu Typing For Ahmadiyya Mosque/ Public Speaking
02.2021 - 08.2021
Education
Graduate Certificate -
Westmount High School
Westmount, QC 01.1997 - 06.2000
CEGEP - Social Sciences
Dawson College
Montreal, QC 05.2001 - 09.2003
Certificate - Employment Training And Preparation
Brand For Canada
Toronto, ON 10.2021 - 11.2021
Skills
Customer care and Problem solving
Timeline
Customer Service Representative
TurboTax
04.2023 - 05.2023
Internship -Digital Ventures
The Disability Channel
04.2022 - 07.2022
Certificate - Employment Training And Preparation
Brand For Canada
10.2021 - 11.2021
Volunteer Work
Urdu Typing For Ahmadiyya Mosque/ Public Speaking
02.2021 - 08.2021
CEGEP - Social Sciences
Dawson College
05.2001 - 09.2003
Graduate Certificate -
Westmount High School
01.1997 - 06.2000
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