Summary
Overview
Work History
Education
Skills
Timeline
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Tooba Shaikh

Seeking Job In Customer Service
Toronto,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Representative

TurboTax
Toronto, ON
04.2023 - 05.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to customers.

Internship -Digital Ventures

The Disability Channel
Toronto, ON
04.2022 - 07.2022
  • Designed and presented social media campaign ideas for Instagram.
  • Worked with assigned team on a pitch to create a mini series for Youtube on PSWs (personal support worker).
  • Developed and created independent stories for podcast.
  • Filmed scenes for pacing, entertainment value and continuity, trim shots and edit content.

Volunteer Work

Urdu Typing For Ahmadiyya Mosque/ Public Speaking
02.2021 - 08.2021

Education

Graduate Certificate -

Westmount High School
Westmount, QC
01.1997 - 06.2000

CEGEP - Social Sciences

Dawson College
Montreal, QC
05.2001 - 09.2003

Certificate - Employment Training And Preparation

Brand For Canada
Toronto, ON
10.2021 - 11.2021

Skills

    Customer care and Problem solving

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Timeline

Customer Service Representative

TurboTax
04.2023 - 05.2023

Internship -Digital Ventures

The Disability Channel
04.2022 - 07.2022

Certificate - Employment Training And Preparation

Brand For Canada
10.2021 - 11.2021

Volunteer Work

Urdu Typing For Ahmadiyya Mosque/ Public Speaking
02.2021 - 08.2021

CEGEP - Social Sciences

Dawson College
05.2001 - 09.2003

Graduate Certificate -

Westmount High School
01.1997 - 06.2000
Tooba ShaikhSeeking Job In Customer Service