Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tooba Nasir

Milton,ON

Summary

Motivated and client-focused sales professional with over 10 years of experience in B2B and B2C environments. Skilled in upselling, account management, customer retention, and multilingual communication (English, Urdu, Punjabi, Hindi). Proven track record in building relationships, resolving customer concerns, and driving revenue across industries including home services, retail, and industrial sales. Eager to bring proactive energy and strong communication skills to TD SYNNEX’s dynamic inside sales team.

Overview

9
9
years of professional experience

Work History

Foreign Language Interpreter

911 Interpreters, CanTalk Inc, HMC, Most Valuable
03.2020 - Current
  • Deliver real-time interpretation in healthcare, legal, and public service sectors.
  • Facilitate seamless communication across four languages with professionalism and confidentiality.
  • Recognized for adaptability, cultural sensitivity, and consistent accuracy in high-volume settings.

Customer Service Manager

Lowes Home Improvment
10.2017 - 03.2020
  • Promoted from Sales Associate after consistently exceeding targets and demonstrating leadership.
  • Managed a team of associates to ensure top-tier service and issue resolution.
  • Oversaw scheduling, front-end operations, and daily workflow coordination.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Sales Associate

Lowes Home Improvment
04.2017 - 10.2017
  • Assisted customers in product selection and home improvement solutions.
  • Met and exceeded upselling targets through product knowledge and personalized service.
  • Supported merchandising, pricing, and stock rotation to improve floor efficiency.

Manager, Sales and Customer Support

Reliance Home Comfort
04.2016 - 03.2017
  • Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
  • Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
  • Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
  • Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.

Education

Bachelor of Arts - Business

Citi College of Canadian Careers
06-2019

Bachelor of Arts - English Literature & Psychology

Wise College For Girls
Lahore, Pk
03-2010

High School Diploma -

Esena Foundatipon High School
Lahore,Pk
03-2006

Skills

  • Sales & Upselling Strategies
  • Customer Account Management
  • Quote & Order Processing
  • CRM & Data Entry (Excel CRM, basic Salesforce)
  • Conflict Resolution & Escalation Handling
  • Multilingual Communication
  • Time Management & Prioritization
  • Team Coordination & Leadership
  • B2B Sales Support
  • Client Retention & Cross-Selling

Languages

English
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Professional Working

Timeline

Foreign Language Interpreter

911 Interpreters, CanTalk Inc, HMC, Most Valuable
03.2020 - Current

Customer Service Manager

Lowes Home Improvment
10.2017 - 03.2020

Sales Associate

Lowes Home Improvment
04.2017 - 10.2017

Manager, Sales and Customer Support

Reliance Home Comfort
04.2016 - 03.2017

Bachelor of Arts - Business

Citi College of Canadian Careers

Bachelor of Arts - English Literature & Psychology

Wise College For Girls

High School Diploma -

Esena Foundatipon High School

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Tooba Nasir