TOOBA MAHMOOD
Mississauga,ON
Summary
Orderly and committed individual offering solid skills in customer relations and resilience to handle challenges of high volume environments. Bringing detail oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Sales Receptionist
Pfaff BMW
Mississauga, Ontario
06.2023 - 05.2024
- Delivered administrative support by organizing documents, developing spreadsheets, filing invoices and licensing.
- Provided vendor support through consults and system workflows, and supported Parts and Services department with overflow calls and tasks where necessary.
- Used a Thales machine to scan drivers license's for all test drives and add/update customer information in One-Eighty system.
- Coordinated and communicated with clients to gather pertinent information.
- Operated multi-line telephone system to provide general information and to answer and forward calls to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders and received incoming packages and mail, dispersed parcels and shipped outgoing items daily.
Spa Associate
Hand & Stone
Mississauga
07.2022 - 02.2023
- Promoted health/wellness benefits of massage therapy and skin care to clients.
- Kept up-to-date on appointment availability and spa services and schedules to provide clients with accurate information and effective service.
- Utilized knowledge of anatomy and physiology to recommend appropriate treatments for clients individual needs.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and operated washing appliances.
- Maintained an organized work area to ensure a pleasant atmosphere for clients.
- Answered, recorded and processed all client calls, requests, questions or concerns; followed up to ensure each has been met to clients satisfaction.
Operations Team Leader
Sephora
Mississauga, ON
04.2019 - 06.2022
- Assisted with development and implementation of quality controls, productivity standards and compliance guidelines.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Arranged new merchandise with signage and visually appealing displays to encourage customer sales and move overstock items.
- Recommended merchandise based on expertise and clients needs.
- Trained, mentored and motivated employees to maximize team productivity.
Education
Diploma - Esthetician / Spa Management
Humber College
04-2025
Ontario College Certificate: Pre-Health Sciences -
Sheridan College
Brampton, ON06-2019
Skills
- Advanced MS Office Suite Knowledge
- POS Systems and Ordering Platforms
- Customer Service Support
- Data Entry and Database Software
- Schedule and Calender Management
- Opening and Closing Procedures
- Verbal and Written Communication
- Advanced Skin Analysis Techniques
- Client Consultations
- Product Knowledge and Ingredient Proficiency
References
References Available Upon Request
Timeline
Sales Receptionist
Pfaff BMW
06.2023 - 05.2024
Spa Associate
Hand & Stone
07.2022 - 02.2023
Operations Team Leader
Sephora
04.2019 - 06.2022
Diploma - Esthetician / Spa Management
Humber College
Ontario College Certificate: Pre-Health Sciences -
Sheridan College
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