Tooa Selefuti
Westminster
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Best Western Westminster Inn
Westminster, CA
03.2025 - Current
- Managed guest check-in and check-out processes, ensuring seamless experiences.
- Consistently delivered exceptional customer service, addressing guest inquiries and resolving issues promptly in a professional manner.
- Greeting visitors upon arrival at the front desk creating warm and welcoming atmosphere
- Coordinated room reservations using hotel management software, optimizing occupancy rates.
- Maintained accurate records of guest interactions and transactions to enhance service quality.
- Implemented process improvements that streamlined workflow, increasing overall operational efficiency.
- Initiated and maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Engaged in pleasant conversations while managing check-in process.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Extended outside of position to aid in other areas of hotel in need of service
Office Assistant/Retail Cashier
Goozee Pins
Westminster, CA
06.2021 - Current
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
After School Program Staff
Boys and Girls Club of Buena Park
Buena Park, CA
07.2022 - 04.2023
- Developed and improved time management and organizational skills to maximise personal productivity.
- Participated in team-building activities to foster teamwork and collaboration.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Established positive relationships with students, parents, and other staff members.
- Responded sensitively and competently to aide students with diverse cultural backgrounds.
- Created and managed project plans, timelines and budgets.
Gate Attendant
Knotts Berry Farm
Buena Park, CA
06.2022 - 08.2022
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Monitored gate areas and addressed security situations with management.
- Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
- Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
Education
No Degree - Criminal Justice
Golden West College
Huntington Beach, CA05.2026
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.2020
Skills
- Customer service
- Flexible schedule
- Prioritizes teamwork and collaboration
- Strong work ethic
- Great time management
- Sales experience
- Conflict management
- Strong problem solver
- Telephone etiquette
- Data entry
- Office and file organization
- Initiative-taking
- Attention to detail
- Verbal and written communication skills
Timeline
Front Desk Receptionist
Best Western Westminster Inn
03.2025 - Current
After School Program Staff
Boys and Girls Club of Buena Park
07.2022 - 04.2023
Gate Attendant
Knotts Berry Farm
06.2022 - 08.2022
Office Assistant/Retail Cashier
Goozee Pins
06.2021 - Current
High School Diploma -
Fountain Valley High School
No Degree - Criminal Justice
Golden West College