Summary
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Tonya Scott

Edmonton,AB

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Work History

Client Services Manager

Insta Auto Solutions
04.2024 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
  • Mentored departmental team, boosting efficiency, success and morale among employees.

Cleaner

Hope Cleaning
02.2024 - 04.2024
  • This was a 3 month program offered to vulnerable women to help them get back into the workforce and offered programming for money management, work skills, resume building and support while earning money.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Education

Diploma - Addictions And Community Support Worker

Sundance College
Edmonton, AB
04.2025

Skills

  • Client Relationships
  • Client Relationship Building
  • Team Development
  • Staff Training
  • Customer Retention
  • Client rapport
  • Lead Generation
  • Computer Skills
  • Customer Service
  • Teamwork and Collaboration
  • Goal Setting
  • Negotiation and Conflict Resolution

Languages

English
Full Professional

Additional Information

As I am going to school for a career in addictions I would like to branch out with an opportunity to work in this field.

Timeline

Client Services Manager

Insta Auto Solutions
04.2024 - Current

Cleaner

Hope Cleaning
02.2024 - 04.2024

Diploma - Addictions And Community Support Worker

Sundance College

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Tonya Scott