Tonya Roberts
Yorba Linda
Summary
Dynamic Pharmacy Technician and Child Care Teacher with a proven track record at Walgreens and Pylusd. Excelled in workflow optimization and fostering positive relationships, enhancing customer loyalty and academic success. Skilled in medication dispensing and team collaboration, with a strong commitment to confidentiality and HIPAA compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Supported insurance claim processing, facilitating smoother patient transactions.
Child Care Teacher
Pylusd
03.2019 - 06.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Organized small groups of children while transitioning to and from outdoor play.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
Pharmacy Technician
Bi Rite Pharmacy
09.2023 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Assisted pharmacists in preparing medications, ensuring accurate dosage and labeling for optimal patient outcomes.
- Provided backup support to front-end staff when necessary, assisting with cashier duties or handling customer inquiries at the pharmacy counter.
- Maintained confidentiality of patient records in accordance with HIPAA regulations while handling sensitive medical information daily.
Education
Pharmacy Technician - Pharmacy Technician
North West College
Anaheim, CA01.2024
Associate - Liberal Arts
Santiago Canyon College
Orange, CA01.2023
Diploma - General Studies
La Entrda High School
Yorba Linda, CA06.2017
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- HIPAA
- Customer service
- Data entry
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Patient profile setup
Certification
Tech license- 198704
Timeline
Pharmacy Technician
Walgreens
09.2024 - Current
Pharmacy Technician
Bi Rite Pharmacy
09.2023 - 01.2024
Child Care Teacher
Pylusd
03.2019 - 06.2024
Pharmacy Technician - Pharmacy Technician
North West College
Associate - Liberal Arts
Santiago Canyon College
Diploma - General Studies
La Entrda High School
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