TONYA OFORI
Toronto
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Office Services Clerk
Ontario Securities Commission
02.2023 - 08.2024
- Processed incoming and outgoing correspondence, including opening, sorting, logging, collecting and distributing mail and courier items;
- Coordinated courier pickups with various courier companies;
- Data entry, such as cheque logging
- Performed copy centre services such as photocopying, binding, collating, scanning;
- Managed bookings and set-ups of meeting rooms for various furniture and A/V configurations
- Supported staff location changes, physically moving boxes and furniture, and updating asset information in the inventory system
- Investigated facility complaints and resolved or escalated them to building personnel or service providers;
- Performed regular maintenance of all shared spaces, ensuring furniture was reset, and supplies were restocked.
Office Support Assistant
Kostyniuk & Greenside
06.2022 - 11.2022
- Executed record filing system to improve document organization and management
- Generated reports and typed letters in Word
- Completed daily logs for management review
- Performed wide-ranging administrative, financial, and service-related functions
- Drafted common document templates for use by executives and employees
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
Operations Associate
Winners Merchandise
10.2019 - 06.2022
- Ensure that all guests receive warm greeting at register and thank them for shopping at store
- Assist customers with their purchases, including answering any questions or concerns, locating merchandise and making recommendations
- Perform department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise and light cleaning
- Work flexible schedule and extra shifts to meet business needs
Receptionist
Crowne Plaza Hotel
01.2018 - 09.2019
- Greeted and welcomed guests in person and on phone; answered and directed inquiries to designated department
- Maintained log books, including sign-in/out logs, front desk expenditures, and calls received
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Prioritized own workload to meet service level agreement requirements for service and productivity
- Collected room deposits, fees and payments
Food Handler
Smoke's poutinerie
10.2017 - 12.2018
- Prepared a variety of foods according to customers' orders, performed tasks as assigned from Shift Manager, including food preparation and ensured a clean and safe kitchen by cleaning food prep areas, equipment, utensils and strictly adhering to sanitation, food safety, and hygiene guidelines
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Education
Associate of Science - Diagnostic Medical Sonography
Anderson College
Toronto, ONBachelor of Arts - Psychology
York University
Toronto06-2024
Skills
- Written and verbal communication
- Teamwork and collaboration
- Creativity
- Punctual and reliable
- Work ethic
- Multitasking and prioritizing
- Complex problem solving
- Microsoft suite
- Scheduling and calendar management
- Phone etiquette
- Positivity
- Trustworthy
- Organization skills
- Excellent customer service skills
- Proficient with computers
- Learns new software systems quickly
- Self-motivated
- Strong desire to succeed
- Supportive and efficient team player
- Ability to work with minimum supervision
Accomplishments
- Awarded 'Employee of the Month' for delivering outstanding administrative support.
- Perfect Attendance award winner.
- Many great reviews written by customers for providing them with excellent customer service.
Timeline
Office Services Clerk
Ontario Securities Commission
02.2023 - 08.2024
Office Support Assistant
Kostyniuk & Greenside
06.2022 - 11.2022
Operations Associate
Winners Merchandise
10.2019 - 06.2022
Receptionist
Crowne Plaza Hotel
01.2018 - 09.2019
Food Handler
Smoke's poutinerie
10.2017 - 12.2018
Associate of Science - Diagnostic Medical Sonography
Anderson College
Bachelor of Arts - Psychology
York University
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