Tonya Mckay Twyne
Fort McMurray,Canada
Summary
Results-driven professional with expertise in high-stakes task management at Northern Lights Regional Hospital Centre, recognized for outstanding data entry and customer service skills. Proven ability to maintain meticulous records while fostering positive patient relationships, contributing to enhanced satisfaction and operational efficiency. Dedicated to achieving excellence in all facets of service delivery.
Overview
6
6
years of professional experience
Work History
Administration Clerk III
Northern Lights Regional Hospital Centre
Fort McMurray, Canada
01.2019 - Current
- Front office duties utilizing data entry in framework medical database systems
- Organize charts
- Maintained office supplies inventory, checking stock & ordering new supplies when required
- Received, recorded and addressed incoming & outgoing communications via telephone or email
- Attention to detail this job requires a knack for handling multiple tasks without sacrificing attention to detail in this job
- Being a detective as well as administration skills (small mistakes can have significant impacts)
- First point of contact for patients must have exceptional customer service assets to maintain this job
- Screening the public & hospital staff
- Understanding of all code, ER procedures, patient searches, direct admits & transfers
- Working side by side emerge doctors, EMS, patients and other medical professionals
- Pulling records, filing reports, pulling reports, chart retrieval, scanning, WCB reports, discrepancies, death list into red cap
Telecommunications Operator
Northern Lights Regional Hospital Centre
Fort McMurray, Canada
01.2019 - Current
- Maintain up-to-date knowledge of emergency calls procedures
- Receive incoming calls & transfers to proper departments
- Multi-line phone proficiency
- Direct incoming house calls to internal personnel & departments, rerouting to best qualified entity to respond to caller’s request
- Follow standards & procedures to maintain safe work area & environment
- Support callers by managing all calls efficiently, effectively and professionally
- Search relevant directories to find proper contacts, business addresses & other relevant information for outpatient & inpatient
- Scan files, point of touch, pull files and files away documentations
Administrative Support II
Northern Lights Regional Hospital Centre
Fort McMurray, Canada
01.2019 - Current
- Maintaining the filing system, relaying all emails from team leads & departments
- Arrange rapid office equipment repairs & maintains with vendors
- Help mentor new employees in training & coached new employees on administrative duties, company policies & performance standards
- Filing legal documents, reports, chart retrieval, scanning, WCB reports, discrepancies, death list, dictations for doctors, dictating doctors’ rooms & charts
- Covered Ambulatory care breaks where registered all outpatients & inpatients for any inhouse hospital clinics
- Responding to all calls incoming and out and transferred within hospital regarding chart retrieval, as well covered break reliefs within various departments
- Preparing packages for shipment (Iron Mountain, mail, vital statistics and other courier services)
- Perform general office duties
- Managed office inventory by restocking supplies, ordering supplies and notifying shipping and receiving of any orders
Administrative Support II – COVID Screener
Northern Lights Regional Hospital Centre
Fort McMurray, Canada
01.2019 - Current
- Directing public through building during covid lockdown
- Observation, Performing covid screening to Outpatients & Inpatients purposes
- Greet patients, help move patients in wheelchairs or who needed assistance throughout facility
- Conducting thorough security screenings of patient’s belongings before entering facility
- Recorded patient information in appropriate medical records & lab logs
- Report findings to doctors, nurses and other healthcare staff
- Communicate with security officers
- Administering COVID-19 screening questionnaire to each employee/visitor
- Check employee/visitor temperatures entering building
- Ensured all employees/visitors were utilizing face mask in appropriate areas upon entrance
- Collects & Organizes health information on behalf of AHS
- Maintaining the stock supply
Administrative IIII / Clerical/ Covid Screener Assistant
Hines Health – Syncrude Site Base Mine
10.2021 - 04.2021
- Performed data entry in accurate & timely manner
- Prepared all collections specimens for testing & analysis
- Covid Screener & analysis process
- Information logs & reports to Syncrude health Centre
- Provided superior customer service to all patient, team leads, supervisors and companies
- Maintained daily & nightly inventory, FHLA forms, AHS forms, employee attendance to team leads
- Responsible for vehicle logs & ensure coworkers arrived home safe
- Accountable to ensure if patient tested positive to isolate immediately and to contact their supervisors, as well to ensure information was relayed in a suitable timely manner to the team leads
- Created & maintained positive spreadsheet for Syncrude IT department
- Helped to setup each Covid location and disassemble them during shutdowns
- Worked and maintain relationships with many various nationalities’ workers
- In charge or taking company machines on site, deliver stock to other camps
- Maintained the filing system
- Inventory replenishing
- Screening of public & staff and pulling all reports
Education
AMINISTRATIVE MEDICAL SECRETARY DIPLOMA -
Career Academy
Corner Brook, NL10.1998
Pharmacy Technician -
Career Academy
09.1996
High School Diploma -
Deer Lake Pentecostal School
06.1995
Skills
- Multi-line phone proficiency and telephone etiquette
- Time management and analytical skills
- Goal-oriented and detail-oriented
- Ambitious, results-driven, risk-taker, adventurous, and enthusiastic
- passionate and very dedicated to my job performance
- Optimistic, generous, and trustworthy
- Problem solving and organized
- Discretion and confidentiality
- Excellent communication skills, attentive, diligent, reliable, focused, inquisitive, and cooperative
- Open-minded, ethical, intuitive, and self-motivated
- Clinical skills and records management skills
- Typing speed (64 plus words per minute)
- Knowledge of medical terminology
- Cash drawer skills and customer service
- Coordinating with clients, office managers, and internal staff
- Data entry proficiency and information processing
- Interpersonal and written communication
References
Available upon request
Timeline
Administrative IIII / Clerical/ Covid Screener Assistant
Hines Health – Syncrude Site Base Mine
10.2021 - 04.2021
Administration Clerk III
Northern Lights Regional Hospital Centre
01.2019 - Current
Telecommunications Operator
Northern Lights Regional Hospital Centre
01.2019 - Current
Administrative Support II
Northern Lights Regional Hospital Centre
01.2019 - Current
Administrative Support II – COVID Screener
Northern Lights Regional Hospital Centre
01.2019 - Current
AMINISTRATIVE MEDICAL SECRETARY DIPLOMA -
Career Academy
Pharmacy Technician -
Career Academy
High School Diploma -
Deer Lake Pentecostal School
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