Tonya Makuch
Maple Ridge,BC
Summary
Caring and driven to deliver exceptional and professional service to families in need. Committed to coordinating services and offering support and guide people through difficult decissions.
Overview
6
6
years of professional experience
Work History
Licensed Funeral Director-Manager
Elements Cremation , Pre-Planning And Burial
01.2022 - Current
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Secured and filed burial permits and made funeral arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Retail Manager
Urban Barn
02.2017 - 04.2021
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Funeral Director License - Funeral Services-Science
Canadian College of Funeral Services
Vancouver06.2023
Skills
- Educating Families
- Extensive knowledge of MAID legislation
- Knowledge of The Ministry, Public Guardian Trustee, and the Coroner Service
- Ability to problem solve and troubleshoot, work effectively as a team
- Ability to manage my workload effectively
- Understanding of support required for client,staff, and families through the death process
- Ability to operate applicable software
- Physical ability to perform the job
- Ability to explore disposition options with the family and educate them on the after death procedures
Timeline
Licensed Funeral Director-Manager
Elements Cremation , Pre-Planning And Burial
01.2022 - Current
Retail Manager
Urban Barn
02.2017 - 04.2021
Funeral Director License - Funeral Services-Science
Canadian College of Funeral Services
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