Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tonya Janzen

Houston,BC

Summary

Dynamic and dependable professional with experience in building management with vinko pavlovich and Goldie smitlener . Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in time management and consistently improving operational efficiency and fostering a welcoming environment for clients and staff alike.

Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Caregiver

Mel Marchuka
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.

Laborer

Myself
03.2018 - Current
  • Executed loading, unloading, and movement of material between storage and production areas.
  • Enhanced skill set through continuous learning of laborer techniques, tools, and equipment.
  • Boosted worksite efficiency by ensuring clean and organized work areas.
  • Conducted general housekeeping to uphold workplace standards.
  • Followed supervisor instructions effectively, adapting to changing project priorities.
  • Demonstrated adaptability with responsibilities to improve overall productivity.
  • Maintained high-quality workmanship by adhering to industry standards and focusing on detail.
  • Met deadlines consistently to facilitate timely project completions.

Bar Manager

Royal Canadian Legion Branch249
10.2016 - 05.2018
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.

Childcare Provider

Stride
04.2010 - 05.2011
  • Executed loading, unloading, and movement of material between storage and production areas.
  • Enhanced skill set through continuous learning of laborer techniques, tools, and equipment.
  • Boosted worksite efficiency by ensuring clean and organized work areas.
  • Conducted general housekeeping to uphold workplace standards.
  • Followed supervisor instructions effectively, adapting to changing project priorities.
  • Demonstrated adaptability with responsibilities to improve overall productivity.
  • Maintained high-quality workmanship by adhering to industry standards and focusing on detail.
  • Met deadlines consistently to facilitate timely project completions.

Building Manager

Vinko Pavlovich
03.2014 - 05.2016
  • Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
  • Supervised a team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
  • Regularly updated tenants on upcoming events or changes happening within the building which resulted in increased participation levels.
  • Increased occupancy rates by marketing available units effectively in various channels such as online listings, print ads, and community events.
  • Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
  • Maintained accurate records of all financial transactions related to the property, including rent collection and vendor payments.
  • Supervised landscaping and exterior maintenance, enhancing property's curb appeal.
  • Coordinated with contractors for timely completion of maintenance projects, ensuring minimal disruption to building operations.
  • Managed tenant inquiries and complaints, significantly improving resident satisfaction.

Building Manager

Goldie Shmitlener
09.2013 - 04.2016
  • Inspected grounds and facilities to identify necessary repairs.
  • Managed operations, maintenance and improvement of properties.
  • Conducted regular property inspections to identify potential issues and address them proactively.
  • Collected rent, deposits and payments from tenants.
  • Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
  • Performed regular inspections of facility and documented all inspection information in reports.
  • Established clear guidelines for tenant responsibilities when it comes to waste disposal practice which led to cleaner premises.
  • Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
  • Developed strong relationships with local businesses, promoting community engagement among residents.
  • Oversaw renovations projects, ensuring completion within budget constraints and established timelines.

Waitress

Happy Jacks Pub
10.2013 - 11.2014
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.

Cleaner

Artisan Construction Group
06.2011 - 07.2012
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.

Education

High School Diploma -

Houston Secondary
Houston, BC
06.1993

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Meal preparation
  • Housekeeping tasks
  • Verbal and written communication skills
  • First aid and safety

Languages

English
Professional Working

Certification

First aid

Food safe

Confli t resolution

Timeline

Laborer

Myself
03.2018 - Current

Bar Manager

Royal Canadian Legion Branch249
10.2016 - 05.2018

Building Manager

Vinko Pavlovich
03.2014 - 05.2016

Waitress

Happy Jacks Pub
10.2013 - 11.2014

Building Manager

Goldie Shmitlener
09.2013 - 04.2016

Cleaner

Artisan Construction Group
06.2011 - 07.2012

Childcare Provider

Stride
04.2010 - 05.2011

Caregiver

Mel Marchuka

High School Diploma -

Houston Secondary

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Tonya Janzen